Robert Buckley
Glendale,AZ
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Tech/ Start up / Installer /Project Manager
AgronomicIQ
Phoenix, AZ
03.2020 - Current
- Project management
- scheduling
- Budgets
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Provided training on the safe usage of equipment when needed.
- Communicated with vendors regarding supply orders and delivery timelines.
- Resolved software-related issues by troubleshooting programs and applications.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Maintained certifications and completed training on systems and components.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Developed preventive maintenance procedures and schedules.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Prepared job assignment reports and forms for accountability and traceability.
Lead Service /Start-Up / Warranty Technician
Comfort Systems USA
Phoenix, AZ
01.2018 - 02.2020
- Troubleshooted and repaired malfunctioning equipment, ensuring customer satisfaction.
- Performed preventive maintenance and calibration of warranty parts to prevent future malfunctions.
- Utilized technical documentation including schematics and diagrams to identify problems.
- Documented repair activities in a timely manner for accurate record keeping.
- Analyzed complex problems and formulated solutions according to established guidelines.
- Sales
Service Manager
Hawkeye home maintenance
Phoenix, AZ
10.2012 - 02.2018
- Created detailed reports on service activities for senior management review.
- Trained new employees on the use of customer relationship management software systems.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided technical support for hardware and software issues experienced by customers.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created standard operating procedures for all service functions.
- Reviewed customer billing statements for accuracy prior to release.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
Education
Associate of Occupational Studies in Mechanical Maintenance Engineering Graduate -
The Refrigeration School, Inc.
10.2009
Skills
- Technical Support
- Customer Service
- Work Documentation
- Project Oversight
- Preventive Maintenance
- Equipment Troubleshooting
- Quality Assurance
- Regulatory Compliance
- Customer Relationship Management
- Scheduling and Coordination
- Client Relationship Management
- Rapport Building
- Attention to Detail
- Professional and Courteous
- Installation and Repair
- Diagnostics Expertise
Certification
- R-410a Safety Training Course
- Certified in the Handling of R-410a Refrigerant
- Certificate of Training
- Lock Out
- Tag Out Trained by RSI
- EPA Universal Certified
- 609 Certified (Auto Air)
- Forklift Certified
References
References are available upon request
Timeline
Service Tech/ Start up / Installer /Project Manager
AgronomicIQ
03.2020 - Current
Lead Service /Start-Up / Warranty Technician
Comfort Systems USA
01.2018 - 02.2020
Service Manager
Hawkeye home maintenance
10.2012 - 02.2018
Associate of Occupational Studies in Mechanical Maintenance Engineering Graduate -
The Refrigeration School, Inc.
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