Robert Bufanda
Visalia,CA
Summary
Dynamic Policy and Program Specialist with a proven track record at Tulare County Health & Human Services Agency. Expertise in staff development and policy implementation, enhancing team productivity and communication. Skilled in Microsoft Office and adept at training, fostering a collaborative environment that drives efficiency and compliance in child welfare services.
Overview
34
34
years of professional experience
Work History
Policy and Program Specialist
Tulare County Health & Human Services Agency
05.2016 - Current
- Conduct in-depth case reviews as part of Child & Family Services Reviews (CFSR).
- Develop and revise Child Welfare Services policy and procedures to keep in-line with state and federal laws and statutes.
- Developed, facilitated, tracked, and delivered training to CWS staff.
- Facilitated state-required training for social workers in conjunction with Regional Training Academy.
Child Welfare Services Supervisor
Tulare County Health & Human Services Agency
03.2011 - 05.2016
- Oversaw daily operations of the unit, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Evaluated the performance of staff and wrote periodic employee evaluations.
Child Welfare Services Court Representative
Tulare County Health & Human Services Agency
08.2006 - 03.2011
- Reviewed and made suggestions for corrections on social worker reports for court hearings in juvenile court.
- Sat in court juvenile court hearings and reported to social workers what was expected of them at each successive court hearing regarding their cases.
- Entered court proceeding outcomes in the CWS/CMS system to track the progression of the court proceedings.
- Reviewed, edited, signed and entered juvenile petitions in the CWS/CMS system.
- Conducted specialized training to social workers to assist them in preparing proper court reports, assisted in the development of policy for notice of hearings, and created help forms to assist myself and others in performing the duties of a social worker in the Court Unit.
Child Welfare Services Social Services Worker III
Tulare County Health & Human Services Agency
02.2005 - 08.2006
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Implemented evidence-based interventions to promote client well-being and self-sufficiency.
- Provided crisis intervention services, effectively deescalating tense situations and connecting individuals with appropriate support systems.
- Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
- Wrote comprehensive court reports detailing child welfare cases that were submitted to the Juvenile Court.
Mental Health Rehab Specialist
Turning Point of Central California
10.2000 - 02.2005
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality standards of care.
- Provided access to Mental Health services for new clients via phone and face-to-face visits and through outside agency referrals.
- Provided ongoing Rehabilitative services to existing clients in clinic, home, group and school settings.
- Assisted consumers in completing clinic and county forms.
- Evaluated minors in crisis situations and linked them to needed Mental Health services.
- Wrote reports on the progress of clients and interventions used to assist them.
Customer Service Representative
Citibank
10.1996 - 09.2000
- Served customers' financial needs.
- Obtained new customers and sold bank products.
- Opened new accounts according to customers' needs.
- Balanced ATM machine.
- Regulated vault cashflow.
Instructional Aide
Hanford High School
03.1994 - 06.1995
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Administered computer-based aptitude tests to students.
Cashier/Clerk
Thrifty Drug Store (Rite Aid)
04.1991 - 04.1994
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
Bachelor of Arts - Social Science
Chapman University
Visalia, CA08-1998
Skills
- Staff development expertise
- Multitasking
- Microsoft office
- Policy understanding
- Verbal and written communication
- Employee training
Timeline
Policy and Program Specialist
Tulare County Health & Human Services Agency
05.2016 - Current
Child Welfare Services Supervisor
Tulare County Health & Human Services Agency
03.2011 - 05.2016
Child Welfare Services Court Representative
Tulare County Health & Human Services Agency
08.2006 - 03.2011
Child Welfare Services Social Services Worker III
Tulare County Health & Human Services Agency
02.2005 - 08.2006
Mental Health Rehab Specialist
Turning Point of Central California
10.2000 - 02.2005
Customer Service Representative
Citibank
10.1996 - 09.2000
Instructional Aide
Hanford High School
03.1994 - 06.1995
Cashier/Clerk
Thrifty Drug Store (Rite Aid)
04.1991 - 04.1994
Bachelor of Arts - Social Science
Chapman University
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