Robert Bugner

Leadership

• Managed 2-3 teams in the DFW area with a total of 80 employees and while employing strong leadership and critical thinking skills to boost operational efficiency by 120%
• Coordinated with Deputy directors and their teams to provide training and resources need to achieve client goal.
• Addressed training and performance concerns with individual employees, finding constructive ways to help build them up and ensure client success

Administrative

• Recruited, hired, and trained Deputy Directors to help manage day to day field operations
• Helped recruit, hire, and train new team members on properer protocols and customer service standards to be able to achieve our client goal.
• Interfaced with clients to resolve problems and update them on changes or problems

Date Management

• Monitored data and team performance to ensure accurate and authentic information is provided to the client in daily reports and calls.
• Reduced operational risks while organizing data to forecast performance trends. Addressed and removed compromised data.

• Managed an individual team comprised of 10 employees while employing strong leadership and critical thinking skills to exceed client expectations by deliver our product early.
• Implemented innovative programs to increase employee retention and reduce turnover.
• Planned and executed 2 effective campaigns.
• Trained and onboarded new employees.
• Utilized various CRMs to ensure product accuracy and delivered daily reports to clients

• Interacted with guests in friendly and knowledgeable way.
• Collaborated with team members to complete timely orders and avoid delays.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Performed proper lifting and handling techniques to maintain safe working environment.
• separated and processed incoming stock and materials to prepare for storage or shipment.

• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Helped management keep adequate supply on hand by notifying of shortages.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Promoted additional items with beverages, increasing store sales.
• Used POS system to accurately enter orders and process payments.
• Memorized recipes for specialty coffee beverages and seasonal offerings.

• Managed check-in and check-out procedures for guests.
• Maintained neat and orderly service desk area to uphold company standards.
• Oversaw fast-paced front desk operations and guests' needs at a busy facility.
• Assisted guests with resolving problems or issues with transactions and return.
• Closed out registers at the end of the night and ensured money from registers was collected and accounted for before being submitted into the vault