Hi, I’m
Robert Bullwinkel
Lacey,WA
Summary
General Manager at Hops N Drops with 20 years of extensive management experience in executive and middle management roles. Proven track record of driving operational efficiency and enhancing team performance. Expertise in strategic planning, staff development, and customer service excellence. Committed to achieving organizational goals through effective leadership and innovative solutions.
Overview
14
years of professional experience
Work History
HOPS N DROPS
General Manager
03.2022 - Current
Job overview
- Guided a team of over 45 employees to achieve high productivity and performance standards.
- Conducted regular performance evaluations, identifying improvement areas and delivering constructive feedback.
- Ensured health and safety compliance through routine inspections and timely corrective actions.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Red Robin
General Manager
03.2018 - 03.2022
Job overview
- Consistently exceeded sales and profitability goals each quarter, ranking among top five in company profitability.
- Achieved best-in-class bonus earnings year to date.
- Instituted performance-based scheduling and promotion programs to enhance workforce effectiveness.
- Rebuilt restaurant culture while strengthening team cohesion.
- Promoted two managers and five shift supervisors within first six months at location.
Dave & Busters
Bar Manager
02.2016 - 03.2018
Job overview
- Doubled bar score card performance at Buffalo, NY location.
- Opened Auburn, WA location as part of NRO team.
- Managed inventory levels, costs, and orders effectively.
- Mentored staff to maintain exceptional customer service standards.
- Trained staff members to maximize customer satisfaction and operational efficiency.
- Facilitated conflict resolution among staff to uphold a positive work environment.
- Developed head bartender into a managerial position for enhanced leadership.
716 Food & Sport
Culinary Manager
06.2015 - 11.2015
Job overview
- Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
- Motivated team of 45 employees to maintain high standards of food preparation and efficiency
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Established a positive work environment by fostering teamwork among kitchen staff members, resulting in improved productivity and morale.
Bonefish Grill
Culinary Manager
11.2010 - 06.2015
Job overview
- Achieved average food cost of 35.8%, exceeding brand standards.
- Maintained labor costs at 12.2%, outperforming industry benchmarks.
- Trained new Kitchen Managers as part of NSO and corporate initiatives.
Education
Niagara County Community CollegeSanborn, NY
from Communications
Skills
- Daily operations management
- Cost control
- Staff and team management
- Scheduling and staffing
- Customer service excellence
- Complaint resolution
- Corrective and preventive actions (CAPA)
- Leadership and team building
- Operations management
Timeline
General Manager
HOPS N DROPS
03.2022 - Current
General Manager
Red Robin
03.2018 - 03.2022
Bar Manager
Dave & Busters
02.2016 - 03.2018
Culinary Manager
716 Food & Sport
06.2015 - 11.2015
Culinary Manager
Bonefish Grill
11.2010 - 06.2015
Niagara County Community College
from Communications
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