Robert Burgess
Atoka,Tennessee
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, excellent planning abilities and interpersonal communication strengths.
Overview
22
22
years of professional experience
Work History
General Manager
Aramark
01.2018 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
Sr. Training Manager
AmeriPride
02.2013 - 01.2018
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality.
- Traveled all of North America training new sales executives.
Sr. Sales Manager
Ameripride
01.2008 - 02.2013
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Traveled North America working with struggling sales teams.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Manager
AmeriPride
02.2004 - 01.2008
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
RSR Driver
AmeriPride
01.2002 - 02.2004
- Serviced over 120 customers on a weekly basis.
- Handled customer issues as they came up in a timely basis.
- Grew my route by $3500 per week in one year.
- Trained new RSR's as they came on board.
Education
High School Diploma -
Frayser High School
MemphisSkills
- Distribution Management
- Expense Control
- Process Automation
- Contract Negotiations
- Account Management
- Customer Relationship Management
- Workflow Planning
Accomplishments
10 Time Golden Eagle Qualifier
Two Years in a Row Number One Sales Manager North America,
Timeline
General Manager
Aramark
01.2018 - Current
Sr. Training Manager
AmeriPride
02.2013 - 01.2018
Sr. Sales Manager
Ameripride
01.2008 - 02.2013
Sales Manager
AmeriPride
02.2004 - 01.2008
RSR Driver
AmeriPride
01.2002 - 02.2004
High School Diploma -
Frayser High School
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