Summary
Overview
Work History
Education
Skills
Timeline
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Robert Burgess

Memphis,TN

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

23
23
years of professional experience

Work History

General Manager

Vestis
Memphis, Tn.
01.2018 - Current
  • Managed budgets, employee reviews, training, and contract negotiations.
  • Monitor financial performance, expense control and drive organizational growth.
  • Maximize efficiency by coaching and mentoring personnel.
  • Develop and maintain relationships with customers, suppliers and account development.

Sr. Training Manager

Vestis/ Ameripride
Memphis, Tn.
02.2015 - 01.2018
  • I Traveled North America training account executives and working with struggling sales teams.
  • Onboarded all account executives, utilizing the training program that I helped to implement.
  • Supported every Sales Manager in North America, conducting ongoing training for all sales teams.

Sr. Sales Manager

Vestis/Ameripride
Memphis, TN
01.2012 - 02.2015
  • I traveled in North America, working with various sales teams.
  • Achieved dramatic sales increases by skillfully managing lower-performing teams.
  • Maintained training for all sales managers.
  • Forecasted sales and established processes to achieve objectives.
  • Two-time Golden Eagle qualifier.

Sales Manager

Vestis/Ameripride
Memphis , Tn.
01.2007 - 01.2012
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Coached, developed and motivated team to achieve revenue goals.
  • Created and presented monthly reports to management on sales performance.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • The budget was exceeded by 150% for four out of five years.
  • Four-time Golden Eagle recipient.

Account Executive

Vestis/ Ameripride
Memphis , Tn.
02.2005 - 01.2007
  • Identified customer needs by asking questions and advising on best solutions.
  • Performed phone blocks, setting appointments, and customer visits to do walkthroughs and suggest solutions to needs.
  • Managed my territory by dividing it into quadrants to balance the time spent in each territory.
  • Two-time Golden Eagle qualifier.
  • Account Executive of the Quarter - four times.

Territory Manager

Vestis/Ameripride
Memphis , Tn.
02.2004 - 02.2005
  • Managed 6 RSRs through accountability and coaching.
  • Initiated sales process by preparing contracts and drafting proposals.
  • I conducted quarterly visits to the top 65 customers in my district.
  • Recruited new talent to join my district.
  • High performing district in all sales contest within market center.

RSR

Vestis
Memphis, Tn.
01.2002 - 02.2004
  • Serviced 120 customers weekly.
  • Handled customer issues.
  • Trained new RSRs as they came on board.
  • Maintained a $10 route sale average.
  • Won several sales contests within the Market Center.

Education

High School Diploma -

Frayser High School
Memphis, TN
05-1980

Skills

  • Sales
  • Staffing
  • Schedule management
  • Supervision and training
  • Leadership
  • Sales planning and implementation
  • Sales team development
  • Account management
  • Staff training/development
  • Goal setting
  • P&L management

Timeline

General Manager

Vestis
01.2018 - Current

Sr. Training Manager

Vestis/ Ameripride
02.2015 - 01.2018

Sr. Sales Manager

Vestis/Ameripride
01.2012 - 02.2015

Sales Manager

Vestis/Ameripride
01.2007 - 01.2012

Account Executive

Vestis/ Ameripride
02.2005 - 01.2007

Territory Manager

Vestis/Ameripride
02.2004 - 02.2005

RSR

Vestis
01.2002 - 02.2004

High School Diploma -

Frayser High School

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Robert Burgess