Robert Burgess
Tucson,AZ
Summary
Dedicated PACU Supervisor with extensive experience in patient care and operational management. Focused on staff training and effective communication to drive compliance and service excellence. Achievements include significant enhancements in patient experiences and overall service quality.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
PACU Supervisor
Northwest Tucson Surgery Center
6320 N La Cholla Blvd, AZ
01.2021 - Current
- Supervised daily operations for surgical procedures and patient care.
- Coordinated staff and surgical team schedules, improving operational efficiency.
- Ensured compliance with safety and health regulations to uphold standards.
- Trained new employees on protocols and center policies to ensure adherence.
- Implemented process improvements, streamlining operational workflows.
- Facilitated interdepartmental communication, supporting patient care initiatives.
- Addressed patient inquiries to improve overall experience at the center.
- Resolved customer complaints promptly, maintaining high levels of satisfaction.
GI CNL
Northwest Tucson Surgery Center
Tucson, Arizona
10.2019 - 01.2021
- Established GI direction and flow from admission to discharge, enhancing overall patient experience.
- Coordinated patient flow between GI preoperative and registration departments, ensuring timely processing.
- Facilitated cross-department communication to optimize patient flow and meet physician on-call requirements.
- Trained and oriented new staff members in GI procedures.
- Organized daily tasks to streamline operations. to achieve service goals efficiently.
Preop/RN, PACU
Northwest Tucson Surgery Center
Tucson, az
02.2016 - 10.2019
- Administered medications and managed intravenous therapy for pre-operative patients.
- Monitored vital signs, promptly reporting changes to healthcare teams.
- Assisted surgical teams to ensure patient safety and comfort during procedures.
- Educated patients and families on post-operative care and recovery protocols.
- Maintained accurate medical records in electronic health systems.
- Utilized critical thinking to assess clinical situations quickly and effectively.
- Ensured a safe environment by adhering to infection control policies.
- Trained and mentored new RNs on best practices and hospital standards.
Hospice Chief Compliance Officer
Agape Hospice
Tucson, AZ
11.2014 - 12.2015
- Formulated compliance policies to ensure adherence to regulations in hospice care.
- Conducted regular audits to evaluate compliance with state and federal standards.
- Trained staff on compliance protocols and ethical practices in patient care.
Nurse House Supervisor
Northwest Medical Center
Tucson, AZ
11.2013 - 11.2014
- Coordinated patient care activities across multiple departments.
- Facilitated communication between medical teams and administrative personnel.
RN CNL
Northwest Medical Center
Tucson, AZ
10.2007 - 11.2013
- Supervised nursing staff to deliver high-quality patient care.
- Coordinated efficient patient admissions, discharges, and transfers.
- Served as preceptor for new nurses, providing orientation on unit policies and clinical skills.
- Delegated tasks based on staff qualifications to optimize team performance.
- Directed unit staff, promoting quality care for diverse patient populations.
RN Staff Nurse
Northwest Medical Center
Tucson, AZ
06.2004 - 10.2007
- Administered medications and monitored patient reactions for optimal care.
- Collaborated with interdisciplinary teams to develop patient care plans.
- Conducted assessments to evaluate patient health status and needs.
- Implemented infection control protocols to ensure a safe environment.
- Documented patient progress in electronic health records accurately.
Agency LPN
Maxim Healthcare
Tacoma, Washington
08.2003 - 06.2004
91W-M6 (LPN)
US Army
Tacoma, Washington
08.1999 - 08.2003
Education
Bachelor of Science - Microbiology
NAU
Flagstaff, AZ05-1999
Skills
- Critical thinking and problem-solving
- Effective communication
- Team leadership
- Customer service excellence
- Surgical operations supervision
- Staff training programs
Certification
BLS
Timeline
PACU Supervisor
Northwest Tucson Surgery Center
01.2021 - Current
GI CNL
Northwest Tucson Surgery Center
10.2019 - 01.2021
Preop/RN, PACU
Northwest Tucson Surgery Center
02.2016 - 10.2019
Hospice Chief Compliance Officer
Agape Hospice
11.2014 - 12.2015
Nurse House Supervisor
Northwest Medical Center
11.2013 - 11.2014
RN CNL
Northwest Medical Center
10.2007 - 11.2013
RN Staff Nurse
Northwest Medical Center
06.2004 - 10.2007
Agency LPN
Maxim Healthcare
08.2003 - 06.2004
91W-M6 (LPN)
US Army
08.1999 - 08.2003
Bachelor of Science - Microbiology
NAU