Robert Burgos

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Prospect 50 calls per week with 25 in person visits per week.

• Researched potential clients, identified decision makers and developed relationships with them.
• Conducted market research to identify new opportunities and develop target customer profiles.
• Gathered data on competitors' products, prices, and sales techniques.
• Generated leads through cold calling, networking events, referrals.
• Managed accounts by providing solutions that best fit the customer's needs.
• Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
• Educated customers on product features and technical details to highlight benefits.
• Negotiated prices and set up contracts to finalize sales agreements.
• Generated sales by prospecting, negotiating contracts and closing.
• Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Established new accounts through cold calling and personal visits to potential customers.

• Oversaw daily operations of the business and provided guidance when needed.
• Investigated new technologies that could improve efficiency within the organization.
• Kept records for production, inventory, income and expenses.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

• Developed and implemented strategies to increase sales in assigned territory.
• Conducted market research to determine customer needs and preferences within the region.
• Established relationships with key customers, vendors, and distributors in the area.
• Analyzed sales data to identify trends and opportunities for growth.
• Negotiated contracts with new clients while maintaining existing business relationships.
• Resolved customer complaints promptly and professionally.
• Monitored competitor activities in the region to ensure competitive advantage.
• Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
• Collaborated with cross-functional teams such as marketing and finance to achieve organizational goals.
• Met or exceeded established targets for revenue growth month over month.
• Stayed current on competitor sales, prices and products.
• Worked closely with existing accounts to grow market share.
• Conducted cold calls to offer services to potential customers.
• Delivered solution-based strategies to customers to solve pending issues on accounts.
• Utilized CRM software tools to track progress of each sale cycle stage.

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Generated new sales leads through cold calling and networking activities.
• Maintained accurate records of all sales and prospecting activities.
• Researched competitors' products, prices, and sales techniques.
• Negotiated pricing contracts with customers to maximize profits.
• Created detailed reports on daily, weekly, and monthly sales activity.
• Developed key customer relationships to increase sales.