Overview
Work History
Education
Accomplishments
Certification
References
Timeline
Generic

Robert Burke

Haysville,KS

Overview

30
30
years of professional experience
1
1
Certification

Work History

New Account Sales Specialist

Axalta Coatings
Wichita, KS
07.2013 - Current
  • Coordinated and managed various programs or projects to achieve established objectives.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Developed and implemented specialized procedures for customer service operations.
  • Participated in ongoing training and compliance activities.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Facilitated productive clinical and technical customer relationships through intentional external communications.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Collaborated with marketing teams to develop promotional campaigns.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Balanced competing priorities through deliberate project and time management practices.
  • Organized client meetings to provide project updates.
  • Provided technical support for customers in resolving complex issues.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Supervised dynamic external partner project collaborations.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Analyzed key performance indicators to identify effective strategies.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Identified needs of customers promptly and efficiently.
  • Employed refined project management skills for task completion.
  • Generated reports to track performance metrics of team members.
  • Leveraged specialized knowledge to act as subject matter expert within organization.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Implemented strategies to take advantage of new opportunities.
  • Managed and resolved incidents according to service agreements.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Identified opportunities to enhance specialization resulting in increased efficiency.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Analyzed company's expenditures and developed financial models.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Maintained positive working relationship with fellow staff and management.
  • Exercised versatility in fast-paced, agile work environments.
  • Defined team directions and provided guidance to members.
  • Analyzed data from customer surveys to identify trends in customer behavior.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Answered all calls per day to assist with customer questions and concerns.
  • Maintained schedule of class assignments to meet deadlines.
  • Understood and followed oral and written directions.
  • Delivered products to customer locations on time.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Achieved cost-savings by developing functional solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Leveraged all skills to input and compile data gathered from various sources.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Modified existing software systems to enhance performance and add new features.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Account Manager

DuPont
Wichita, KS
06.1994 - 05.2013
  • Negotiated contracts with clients to maximize profitability.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Ensured compliance with industry regulations when dealing with clients.
  • Replenished and arranged items to maintain appearance.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Attended trade shows and conferences as a representative of the company.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Collaborated with sales team to collectively drive growth and market share.
  • Listened to customer needs to identify and recommend best products and services.
  • Produced sales documents, finalized deals and filed records.
  • Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
  • Identified customer needs by asking questions and advising on best solutions.
  • Reduced process lags by training employees on best practices and protocols.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Recognized security risks to properly handle situations.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Developed strategies to increase revenue from existing accounts.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Generated leads through cold calling activities.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.
  • Resolved customer complaints in a timely manner.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Provided training and guidance to new Account Managers.
  • Conducted market research to identify potential customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Solicited feedback from customers on their experience with products or services.
  • Greeted and assisted customers to foster positive experiences.
  • Analyzed client data and identified opportunities for growth.
  • Prepared monthly financial statements for each account.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Provided technical support to customers when needed.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Built and maintained productive relationships with customers and internal partners.
  • Collaborated with marketing team to develop promotional materials for clients.
  • Presented product features and advantages to potential customers during sales meetings.
  • Negotiated contracts and closed agreements to maximize profits.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Collaborated with others to discuss new opportunities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Maintained schedule of class assignments to meet deadlines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Answered all calls per day to assist with customer questions and concerns.
  • Worked with cross-functional teams to achieve goals.

Education

Associate of Arts -

Kansas Newman University
Wichita, KS
05-1985

High School Diploma -

Wichita South High School
Wichita, KS
05-1982

Accomplishments

  • National certifications in all Axalta products

Certification

  • Certifications with all Axalta Business management classes. Yearly classes

References

References available upon request.

Timeline

New Account Sales Specialist

Axalta Coatings
07.2013 - Current

Account Manager

DuPont
06.1994 - 05.2013

Associate of Arts -

Kansas Newman University

High School Diploma -

Wichita South High School
  • Certifications with all Axalta Business management classes. Yearly classes

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Robert Burke