Robert Burke
Haysville,KS
Overview
30
30
years of professional experience
1
1
Certification
Work History
New Account Sales Specialist
Axalta Coatings
Wichita, KS
07.2013 - Current
- Coordinated and managed various programs or projects to achieve established objectives.
- Set specific goals for projects to measure progress and evaluate end results.
- Developed and implemented specialized procedures for customer service operations.
- Participated in ongoing training and compliance activities.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Determined consumer needs to provide products and services appealing to larger market.
- Researched and analyzed customer feedback to identify areas of improvement.
- Facilitated productive clinical and technical customer relationships through intentional external communications.
- Coordinated with other departments to ensure efficient workflow processes.
- Collaborated with marketing teams to develop promotional campaigns.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Balanced competing priorities through deliberate project and time management practices.
- Organized client meetings to provide project updates.
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Supervised dynamic external partner project collaborations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed key performance indicators to identify effective strategies.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Identified needs of customers promptly and efficiently.
- Employed refined project management skills for task completion.
- Generated reports to track performance metrics of team members.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Audited company's legal documents to verify compliant policies and procedures.
- Implemented strategies to take advantage of new opportunities.
- Managed and resolved incidents according to service agreements.
- Conducted regular meetings with staff to review progress and address any concerns.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed company's expenditures and developed financial models.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
- Exercised versatility in fast-paced, agile work environments.
- Defined team directions and provided guidance to members.
- Analyzed data from customer surveys to identify trends in customer behavior.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered all calls per day to assist with customer questions and concerns.
- Maintained schedule of class assignments to meet deadlines.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Leveraged all skills to input and compile data gathered from various sources.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Modified existing software systems to enhance performance and add new features.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
Account Manager
DuPont
Wichita, KS
06.1994 - 05.2013
- Negotiated contracts with clients to maximize profitability.
- Maintained accurate records of all customer interactions in the CRM system.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Ensured compliance with industry regulations when dealing with clients.
- Replenished and arranged items to maintain appearance.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Attended trade shows and conferences as a representative of the company.
- Sourced new opportunities to introduce products and services to potential customers.
- Collaborated with sales team to collectively drive growth and market share.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Identified customer needs by asking questions and advising on best solutions.
- Reduced process lags by training employees on best practices and protocols.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Recognized security risks to properly handle situations.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Developed strategies to increase revenue from existing accounts.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Generated leads through cold calling activities.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Resolved customer complaints in a timely manner.
- Created comprehensive reports on account performance and presented them to senior management.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Provided training and guidance to new Account Managers.
- Conducted market research to identify potential customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Solicited feedback from customers on their experience with products or services.
- Greeted and assisted customers to foster positive experiences.
- Analyzed client data and identified opportunities for growth.
- Prepared monthly financial statements for each account.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Provided technical support to customers when needed.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Renewed existing accounts by cementing trusting relationships with customers.
- Built and maintained productive relationships with customers and internal partners.
- Collaborated with marketing team to develop promotional materials for clients.
- Presented product features and advantages to potential customers during sales meetings.
- Negotiated contracts and closed agreements to maximize profits.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained schedule of class assignments to meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Answered all calls per day to assist with customer questions and concerns.
- Worked with cross-functional teams to achieve goals.
Education
Associate of Arts -
Kansas Newman University
Wichita, KS05-1985
High School Diploma -
Wichita South High School
Wichita, KS05-1982
Accomplishments
- National certifications in all Axalta products
Certification
- Certifications with all Axalta Business management classes. Yearly classes
References
References available upon request.
Timeline
New Account Sales Specialist
Axalta Coatings
07.2013 - Current
Account Manager
DuPont
06.1994 - 05.2013
Associate of Arts -
Kansas Newman University
High School Diploma -
Wichita South High School
- Certifications with all Axalta Business management classes. Yearly classes