Robert Burkholder
Wilmington,DE
Summary
Highly qualified Dispatcher offering more than 20 years customer service experience. Talent for proactively identifying and resolving problems. Advanced computer skills. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multitask effectively.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Technician
Fairbanks Scales
Aston, PA
04.2024 - Current
- Installing, calibrating, servicing, and repairing various types of scales and weighing systems
- Documenting calibration and repair actions by completing inspection checklists and forms timely and accurate
- Provide excellent service while interacting with customers and teammates
Operator
DuPont
Newark, DE
06.2022 - 03.2024
- Operate different types of machines and presses, including heavy machinery
- Operating manufacturing process while ensuring quality and conformance with standard operating procedures, including preforming, loading/unloading baskets and loading/unloading vessels
- Press set-up including tooling installation, removal and cleaning and adjustments
- Press operation: including resin selection, fill hopper, SPC operation, vibrator/shaker, feed-shoe operation
- Sintering: including electronic DFIS, cycle selection and verification, nitrogen flow, oven operation, cycle data sheets
- Tumbling/drying: including part on part/media determination, tumbler and oven dryer operation, transfer of parts to and from tumbler and dryer, cooling parts
- Part auditing: create process verification (SAP, blueprint, and control plan), lot sequencing, SPC data entry
- Packaging: including bagging, re-bagging, program label application, weighing parts, storing supplies, SAP applications
- Sets-up, monitors and operates mills, extruders, presses, etc
- Ensuring quality and conformance with standard operating procedures
- Maintains safety and quality standards at all times
- Initiates and follows emergency procedures when necessary
- Routinely measure parts against specifications to ensure they are within allowed tolerances using various measuring devices
- Operate fork trucks and motorized equipment
- Perform basic maintenance
- Perform area patrols to visually inspect, monitor equipment and process conditions to ensure compliance with standard operating procedures and environmental regulations
- Inspect and operate required testing equipment for product quality
- Use the computer for data entry, MTL, Standard Operating Procedures (SOP's), Logbook, training, non-conforming product, audits, etc.; Follow and update operating procedures
- Follow all DuPont safety, quality, job, and site policies
- Rotates through various roles within the area
Electric System Operator 2
Exelon
Newark, DE
09.2017 - 04.2021
- Follow established practices, policies, procedures and programs to monitor and operate the electric distribution system in a safe, reliable and efficient manner with the welfare of employees, customers and the public best interest in mind
- Follow established operating practices and procedures as they relate to customer restoration, switching and operating for scheduled and emergent work
- Manage real-time system alarm status and loading conditions
- Perform system restoration during storms and emergency events
- Perform the work of receiving, recording, routing, dispatching customer calls, information, orders, and emergency calls
- Serve as the tagging authority by leading and directing the application of the safety tagging procedures
- Execute line clearance orders by confirming and directing the placement of tags
- Lead, direct and train associates in restoring customers and safely clearing and restoring equipment
- Control and operate the electric distribution system
- Respond to all electrical service interruptions involving distribution equipment
- Respond to electrical service interruptions up to and including Power Quality, Part Out and All Out categories at secondary voltages from 120/240V single phase up to 69 kV three-phase incoming substation circuit breakers and lines
- Perform electrical switching on a planned, emergent and emergency basis on the electric distribution system
- Maintain voltages and equipment loadings within acceptable limits
- Follow established policies, procedures and guidelines on distribution system operations
- Maintain the system integrity, reliability and security of the distribution system in a safe, reliable and efficient manner
- Gather and analyze system data to determine the feasibility of switching requests
- Verify the safe and efficient operation of the electrical system
- Compile switching routines within system loading and system configuration parameters and provide guidelines to ensure proper clearance for switching requests
- Develop and provide emergency switching plans based on last contingencies
- Direct and supervise all electrical switching, placement of safety tags and testing activities on the system in a safe, reliable and efficient manner
- Notify and direct appropriate personnel including but not limited to Operating, Construction, and Contractor Personnel, as may be needed to take the necessary actions associated with outages, equipment failure, emergencies and various events on the distribution system
- Maintain, line and equipment loadings within acceptable limits
- Keep supervisors informed of abnormal system conditions, major customer outages and equipment related problems both verbally and by updating appropriate software systems
- Maintain current system status information on SCADA displays, operating maps and switching routines
- Interface with mapping and monitor the accuracy of new maps issued for project diagram and other related work
- Maintain operating log in appropriate software, interruption reports and associated records to accurately record system status and sequence of events
- 24x7 coverage during storms or other energy delivery emergencies
Electric Power Dispatcher
Delmarva Power
Newark, DE
12.1998 - 09.2017
- Ability and willingness to work as part of a team in a physically close workspace
- Ability to handle multiple tasks simultaneously at various stages of completion under stressful conditions
- Demonstrating skill coordinating with others
- Effective oral and written communication skills
- Ability and willingness to travel to various company locations
- Ability and willingness to work a shift schedule and extra and/or irregular hours as required, including holidays
- Ability and willingness to respond to mandatory overtime callout
- Compliant with Company safety rules
- Familiarity with geographical layout and characteristics of the electric transmission and distribution lines in assigned service territory
- Working knowledge of electrical distribution system equipment
- Member of the Safety Sub Committee for two years
- Shop Steward for 3 years
- Able to read ADC maps
- Mobile Dispatch experience
- Outage Management Experience
- GIS System Experience
- Working knowledge of AMI
- Familiar with union employees and union contracts
- Coordinate and schedule field personnel which will best complete the work in a timely manner
- Coordinates resources and priorities with various groups and departments
- Dispatch orders associated with gas work, emergency gas work
- Dispatch orders associated with electrical outages from single customer to substation
- Gather and analyze customer calls and various computer data to determine location and cause of power outages
- Efficiently dispatch first response personnel and repair crews to provide quick and logical response to outages emergency situations
- Schedule and manage other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service
- Provide accurate and timely information to customers and first-line resolution to customer complaints
- Perform overtime callouts to emergency response teams
- Accurately report outages to customer's accounts
- Ability to dispatch work using radio and/or electronic media
- Support emergency restoration of service activities including night packaging, patrol and estimated restoration time management
- Other operations tasks as assigned
Operations Manager
Bear Concrete
03.1988 - 11.1998
- Daily operations of concrete facility
- Managed over 20 drivers
- Coordinated scheduling of concrete trucks and concrete pump truck
- Coordinated scheduling of maintenance and DMV for all company vehicles
- Coordinated all D.O.T requirements
- Answered phones and placed orders
Education
High School Diploma -
William Penn Senior High School
Skills
- Electric System Operator
- Dispatch
- Electrical outage
- Customer service
- Problem solving
- Advanced computer skills
- Detail-oriented
- Resourceful
- Multitasking
- SPL outage system
- Advantex
- C3
- Lotus Notes
- Arcos
- 911 streets and maps
- Windows XP Professional
- Microsoft Office 95
- Microsoft Office 97
- Microsoft Office 98
- Windows 95
- Windows 98
- Excel
- Word
- Outlook
- Typewriter
- Xerox Machine
- Fax machine
Certification
Driver's License
Timeline
Technician
Fairbanks Scales
04.2024 - Current
Operator
DuPont
06.2022 - 03.2024
Electric System Operator 2
Exelon
09.2017 - 04.2021
Electric Power Dispatcher
Delmarva Power
12.1998 - 09.2017
Operations Manager
Bear Concrete
03.1988 - 11.1998
High School Diploma -
William Penn Senior High School