Robert Burns
Bayport,NY
Summary
Proven leader in sales management, adept at boosting team performance and driving sales goals with a track record at Manhattan Beer Dist. Excelled in staff training and sales team oversight, enhancing customer satisfaction and profitability. Skilled in report writing and leveraging strong relationships for business development. Demonstrates exceptional goal-setting abilities and a commitment to excellence.
Overview
35
35
years of professional experience
Work History
Sales Supervisior
Manhattan Beer Dist.
Wyandanch, NY
03.2002 - 02.2024
- Implemented procedures that improved accuracy of customer orders.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Coordinated with other departments to ensure smooth workflow.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Ensured compliance with company policies and procedures related to sales operations.
- Delegated work to staff, setting priorities and goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
Assistant Store Manager
Waldbaums Supermarket
Plainview, NY
10.1988 - 12.2001
- Supervised cash handling processes to ensure accuracy of transactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Trained new employees on store policies, procedures and customer service standards.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Implemented successful business strategies to increase revenue and target new markets.
- Organized weekly meetings with department heads to review progress on key objectives.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education
High School Diploma -
Patchogue Medford High School
Medford06-1989
Skills
- Goals and performance
- Report writing and budgeting
- Sales team assistance
- Sales team oversight
- Cold calling
- Staff training
Accomplishments
Sales supervisor of the year 2020
Timeline
Sales Supervisior
Manhattan Beer Dist.
03.2002 - 02.2024
Assistant Store Manager
Waldbaums Supermarket
10.1988 - 12.2001
High School Diploma -
Patchogue Medford High School
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