Summary
Overview
Work History
Education
Skills
Timeline
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Robert Burns

Lewisville,TX

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

9
9
years of professional experience

Work History

Shift Manager

Taco Bell Restaurant
Lewisville , TX
11.2023 - Current
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Warehouse Lead Packer

Harrison Packing
Haltom City, TX
08.2022 - 10.2023
  • Inspected finished product packaging for quality assurance before sending out orders.
  • Organized warehouse inventory and stocked shelves with incoming deliveries.
  • Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
  • Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Used handheld scanners to track inventory movement within the warehouse system.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Identified damaged or defective products upon receipt and reported them accordingly.
  • Placed products on conveyors for final wrapping and shipment.
  • Ensured all documents related to shipping were accurately filled out per established procedures.
  • Inspected outgoing shipments to maintain quality assurance standards.

Auto Auction Driver

Manheim Auto Auction
Arlington, TX
11.2021 - 05.2023
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Drove a variety of cars, including luxury, antique, and classic models, around the auction grounds for customers to test drive.
  • Verified customer information and paperwork for each car prior to sale.
  • Communicated regularly with managers regarding any issues or concerns encountered on the job.
  • Moved cars from the receiving area to the auction block, as well as between blocks during auctions.
  • Logged deliveries, drop-off times and special conditions in company system.
  • Staged vehicles in preparation for auctions by cleaning interiors and exteriors, removing debris.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Checked all documents related to sales transactions against company policies before handing over keys or titles.

Food Service Assistant

Corner Bakery Cafe
Frisco, Tx
02.2016 - 12.2021
  • Managed inventory levels, ordering supplies as needed to maintain stock.
  • Distributed food to service staff for prompt delivery to customers.
  • Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
  • Trained new employees on restaurant policies, procedures, and customer service standards.
  • Managed cash flow, overseeing daily receipts and bank deposits.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Kept records of inventory levels for ordering purposes.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Education

High School Diploma -

Marcus High School
Flower Mound, TX
06-2009

Skills

  • Schedule Management
  • Quality assurance
  • Inventory control
  • Shift leadership
  • Financial records oversight
  • Opening and closing procedures
  • Operations management
  • Adaptability and flexibility
  • Sales reporting
  • Staff management
  • Customer service and satisfaction
  • Policy and procedure development
  • Staff training and development
  • Documentation and reporting
  • Supply inventory management
  • Supplies inventory
  • Shipping and receiving
  • Safety standards

Timeline

Shift Manager

Taco Bell Restaurant
11.2023 - Current

Warehouse Lead Packer

Harrison Packing
08.2022 - 10.2023

Auto Auction Driver

Manheim Auto Auction
11.2021 - 05.2023

Food Service Assistant

Corner Bakery Cafe
02.2016 - 12.2021

High School Diploma -

Marcus High School

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Robert Burns