Summary
Overview
Work History
Skills
Timeline
Generic

Robert Burns

Uniontown,OH

Summary

Quality management professional with robust experience in driving process improvements and ensuring compliance with industry standards. Skilled in root cause analysis, auditing, and quality control methodologies. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem-solving abilities, and effective communication.

Overview

13
13
years of professional experience

Work History

Quality Engineer

Diebold Nixdorf
03.2025 - Current
  • Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
  • Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
  • Performed quality inspections and drafted reports to detail non-conforming material issues.
  • Contributed to root cause analysis to determine core reason for failures and errors.
  • Implemented process improvements based on Lean Six Sigma methodologies, resulting in reduced waste and increased efficiency.
  • Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
  • Developed metrics dashboard to monitor quality trends, enabling data-driven decision-making.

Sales Representative

Lindsey Construction
03.2022 - Current
  • Meeting with customers or business owners on site to break down all job details.
  • Understanding customers' needs and writing up each quote for a job.
  • Ensuring all customers' needs reflect what is needed for the job for contractors to complete.
  • Oversee job when construction is being performed.
  • Retail and insurance claims - work with customers insurance to ensure all claims are covered due to storm damage.
  • Check the quality of the job when completed.
  • Collection of all funds once the job is complete and ensure that the customer is pleased with project completion.

Sales Supervisor

American Income Life
03.2021 - 03.2025
  • Managing the workflow of their employees, creating team schedules and delegating tasks.
  • Assessing the work performances of their employees and identifying areas that need improvement.
  • Ensuring that business goals, deadlines and performance standards are met.
  • Check my team's work before getting sent to home office.
  • Training and onboarding new hires to make sure they understand the roles.

Test Engineer

Diebold Nixdorf
08.2017 - 03.2021
  • Along with product and process support, I would work closely with manufacturing engineers on cost and quality improvement projects.
  • Candidates would work in a manufacturing environment.
  • Project manage manufacturing project with deadlines.
  • Support tooling calibration processes & compliance.
  • Create Assembly instructions for manufacturing.
  • Manage testing areas in manufacturing to ensure products were going out on schedule.
  • Troubleshoot ATMs with any errors or issues before going into the field.
  • In my role with New Product Introduction I performed documentation for manufacturing, made changes to Engineer drawing that were revised, collaborated with other Engineer teams to cut down cost on new products.
  • Traveled to manufacturing sites to demonstrate new products and make sure the quality of the work was done correctly coming off the manufacturing lines.

Service Technician

Diebold Nixdorf
01.2015 - 08.2017
  • Prioritized and scheduled service calls; diagnosed operating issues; troubleshoot; executed hardware repairs; installed software; performed routine preventative maintenance; and reported details of service calls for Diebold Nixdorf products such as ATMs, alarm systems, CCTV, vaults, and other bank equipment.
  • Served as the primary onsite customer contact.
  • Provided excellent customer service.
  • Perform quality checklist after servicing bank equipment and ATMs.
  • Maintained effective communication with Service Team Leader.
  • Organized, maintained and secured $35K inventory of service parts and tools.

Refurbished Technician

Diebold Nixdorf
08.2012 - 02.2015
  • Performed hardware and software repairs on various electronics devices.
  • Installed and configured operating systems and software applications.
  • Conducted quality control checks on refurbished electronics products.
  • Collaborated with team members to meet production goals and deadlines.
  • Ensured compliance with company policies and procedures for refurbishing electronics.
  • Build ATMs from an empty shell to completed ATM with all new hardware and software.
  • Troubleshoot devices that are being refurbished.

Skills

  • Group Leadership
  • Project Management
  • Sales
  • Xactimate
  • Mentorship
  • Troubleshooting
  • Business Development
  • Quality
  • Communication
  • Microsoft
  • Excel
  • Outlook
  • CAD

Timeline

Quality Engineer

Diebold Nixdorf
03.2025 - Current

Sales Representative

Lindsey Construction
03.2022 - Current

Sales Supervisor

American Income Life
03.2021 - 03.2025

Test Engineer

Diebold Nixdorf
08.2017 - 03.2021

Service Technician

Diebold Nixdorf
01.2015 - 08.2017

Refurbished Technician

Diebold Nixdorf
08.2012 - 02.2015

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