Hi, I’m
Robert Burns
Everett,MA
Summary
As a seasoned Heating & Air Conditioning Technician with over 20 years of experience, I excel in installing, servicing, and troubleshooting HVAC systems for residential and commercial properties. Skilled in managing inventory, optimizing airflow through air balancing and duct sealing, and creating billing proposals. Proficient in conducting preventative maintenance, generating reports for permits, and maintaining EPA certification. Adept at negotiating business matters, implementing financial plans, and ensuring operational efficiency. My ability to adapt quickly, work independently, and lead teams to success sets me apart in the field.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
34
years of professional experience
1
Certification
Work History
Heritage Home ServiceWilmington, MA
IAQ Manager
03.2025 - Current
Job overview
- Led operational strategies to enhance service quality and customer satisfaction across multiple service lines.
- Streamlined workflow processes, reducing service turnaround time and improving team productivity.
- Mentored and trained staff on best practices, fostering a culture of continuous improvement and efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Implemented new technology systems, optimizing scheduling and resource allocation for increased operational effectiveness.
Billings Heating and Air Conditioning
Heating & Air Conditioning Technician
04.2013 - 01.2025
Job overview
- - Install and service heating and air conditioning systems for residential and commercial properties
- - Troubleshoot service problems with clients
- - Perform preventative maintenance like air filter replacements and AC coil cleaning
- - Manage inventory ordering, cost efficiency, and create billing proposals
- - Conduct air balancing and duct sealing for optimal airflow
- - Generate manual J, S, D reports for sheet metal permits and maintain EPA certification
Lawson Heating and Air Conditioning Co
Sheet Metal Mechanic
06.2003 - 02.2013
Job overview
- - Installed heat and air conditioning units in commercial and residential properties
- - Assisted in creating work invoices and budgeting company expenses
- - Managed and negotiated business matters with the owner
- - Implemented Simple IRA Plan for the company
State Street Bank
Fixed Income Operations (Associate Level)
10.2001 - 06.2003
Job overview
- - Monitor settlement of daily trade activity through bank's accounting system
- - Confirm broker and custodian instructions for processing
- - Process monthly maturities for Guaranteed Investment Contracts
- - Calculate interest adjustments for quarterly bond payments
- - Reconcile the bank's Demand Deposit Account daily
- - Transmit daily Net Asset Value prices to internal and external clients
State Street Bank
Participant Accountant (Retirement Investment Services)
10.1998 - 10.2001
Job overview
- - Perform monthly performance analysis for participant-driven requests
- - Provide daily liquidity position for potential trade execution
- - Ensure quality record-keeping services for clients' 401k Plans
- - Update defined plan participation accounts through daily cash activity input
- - Maintain client contract files and bills for quarterly maintenance and performance fees
State Street Bank
Leader
01.1998 - 12.1998
Job overview
- - Led team to achieve top performance at Newton Marriott in 1995
- - Attended Work Seminars on Foundations of Leadership, CPR training, and Sanitation Certification
- - Demonstrated leadership skills through team collaboration and project management
- - Trained in CPR and received Sanitation Certificate
- - Implemented strategies to drive team success and meet objectives
Cash Team Division
Auditor
07.1997 - 10.1998
Job overview
- Reviewed daily cash activity to ensure compliance with procedures
- Collaborated with team members to facilitate daily cash processes
- Conducted audits to monitor financial transactions and compliance
- Assisted in improving cash management procedures
- Supported team efforts in maintaining financial integrity
Boston Marriott Hotel
Catering Service Supervisor
03.1992 - 06.1997
Job overview
- - Delegate tasks effectively to staff members
- - Implement decisions and set goals to meet operational objectives
- - Rapidly adapt to new situations and work well both independently and as part of a team
- - Promote proactive management style to enhance operational efficiency
Education
Northeastern University
Bachelor of Science from Business Administration
01.1997
Northeastern University
Associates in Science
01.1993
Skills
- HVAC systems installation
- Troubleshooting HVAC systems
- Preventative maintenance of systems
- Ability to Work in a Team
- Customer Service Skills
- Managing inventory
- Ability to Multitask
- Leadership Skills
- Generate Manual J Reports
- Time Management Skills
- Creating billing proposals/invoices
- Computer Skills
- Financial planning
- Task delegation
- Documentation and reporting
- Customer relationship management (CRM)
- Teamwork and collaboration
- Effective communication
- Positive attitude
- Attention to detail
- Excellent communication
- Organizational skills
- Customer relationship management
- Professional and courteous
- Active listening
- Problem-solving aptitude
Certification
- EPA Certification Universal
- Manual D Duct Design
- Sheet Metal License
Timeline
IAQ Manager
Heritage Home Service
03.2025 - Current
Heating & Air Conditioning Technician
Billings Heating and Air Conditioning
04.2013 - 01.2025
Sheet Metal Mechanic
Lawson Heating and Air Conditioning Co
06.2003 - 02.2013
Fixed Income Operations (Associate Level)
State Street Bank
10.2001 - 06.2003
Participant Accountant (Retirement Investment Services)
State Street Bank
10.1998 - 10.2001
Leader
State Street Bank
01.1998 - 12.1998
Auditor
Cash Team Division
07.1997 - 10.1998
Catering Service Supervisor
Boston Marriott Hotel
03.1992 - 06.1997
Northeastern University
Associates in Science
Northeastern University
Bachelor of Science from Business Administration
Golden Key Member
Attaining high educational G.P.A. at Northeastern University class of 1997, Bachelor of Science degree in Finance