Open To Work
Robert Burrell
ISP Engineer
North Olmsted,OH
Summary
Dedicated worker with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges in order to achieve best service to customers.
Overview
3
3
Certification
25
25
years of professional experience
Work History
ISP Engineer
Charter Spectrum
07.2024 - Current
- Designed and implemented network solutions to enhance service delivery and customer satisfaction.
- Optimized system performance through proactive monitoring and troubleshooting of network issues.
- Collaborated with cross-functional teams to develop strategic plans for network expansion initiatives.
- Conducted regular assessments of network infrastructure to ensure compliance with industry standards and best practices.
Maintenance Technician 3
Charter Cable
01.2017 - 07.2024
- Maintain CATV plant from fiber node to customer premises including repairing outages, sweep of all actives, troubleshooting forward and return issue, maintaining power supply's, and CLI repairs.
Lead Maintenance Technician
Time Warner / Charter Cable
01.2015 - 01.2017
- Responsible for leading 18 maintenance techs with their daily duties. Kept Databases up to date. Responsible for daily routing of maintenance techs. Assisted PM supervisor and manager with special projects.
Maintenance Technician
Time Warner / Charter Cable
01.2011 - 01.2015
- Maintained CATV plant from Fiber node to customer premises including repairing outages, sweep of all actives, troubleshooting forward and return issue, maintaining power supply's, and CLI repairs.
Service Technician
Adelphia Communications / Time Warner Cable
01.2001 - 01.2011
- In home service and installation of digital cable, HSD, and phone.
Education
Certifications - BDS And BFTS Certification
SCTE / ISBE
Exton, PA10-2024
Certiificate - A+ Fast Track
Cuyahoga Community College
Westlake, OH01-2004
Certificate - Electronics Technology
Polaris Career Center
Cleveland, OH06-1998
High School Diploma -
Berea High School
Berea, OH06-1998
BTCS - Certification
SCTE
Louisville, CO02-2025
Skills
- Problem solving ability
- Preventive and Reparative Maintenance
- Electrical Installation and Repair
- Documentation
- Troubleshooting skills
- Proficient in Microsoft Excel
- Organized nature
- Blueprints and Schematics
- Equipment installation
- Safety awareness
- Work on CI (HVAC, AC/DC, Inverters, Rectifiers, and Generators)
Accomplishments
- Increased team productivity by training and mentoring multiple new employees.
- Won "2019 Spectrum Super Star" Award for performance.
- Collaborated with the ISP team in the set up of sweep unit, CLI markers, and Path Trak units in the STG, BA, LK, and NO HUBs.
- Assisted ISP with the node combining in the STG HUB for the path Trak units.
- Managed RNC sweep project in downtown Cleveland, OH resulting in no outages during the RNC.
- Used Microsoft Excel to develop inventory tracking spreadsheets / cut sheets to work current and future projects .
- Under ISP helped to build, test, and implement the DAA project out of the Cleveland Hts-RDC as well as numerous other projects
Certification
- Certified SCTE / ISBE BFTS
- Certified SCTE / ISBE BDS
- Certified SCTE / ISBE BTCS
- A+ Fast Track - 2004
- Electronics - 1998
Timeline
ISP Engineer
Charter Spectrum
07.2024 - Current
Maintenance Technician 3
Charter Cable
01.2017 - 07.2024
Lead Maintenance Technician
Time Warner / Charter Cable
01.2015 - 01.2017
Maintenance Technician
Time Warner / Charter Cable
01.2011 - 01.2015
Service Technician
Adelphia Communications / Time Warner Cable
01.2001 - 01.2011
High School Diploma -
Berea High School
Certificate - Electronics Technology
Polaris Career Center
Certiificate - A+ Fast Track
Cuyahoga Community College
Certifications - BDS And BFTS Certification
SCTE / ISBE
BTCS - Certification
SCTE