Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Robert Burris

Moran

Summary

Driven professional with a proven track record at Vail Resorts, excelling in customer service and safety awareness. Demonstrated ability to enhance guest experiences and team efficiency through excellent communication and problem-solving skills. Increased guest loyalty program participation, showcasing strong work ethic and attention to detail. Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues. Dedicated to safety and maintaining a clean and functioning lift. Proficient in snow shaping and safety skills help instructors and guests load and unload safely from high-speed lifts. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

5
5
years of professional experience

Work History

Dorm Attendant

Grand Teton Lodge Company
04.2024 - Current
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Enforced adherence to health and safety protocols, contributing to safe environment for all.

F&B Warehouse Attendant

Vail Resorts
12.2023 - 03.2024
  • Utilized automated systems for accurate tracking, management, and reporting of inventory levels.
  • Maintained a safe and clean working environment through regular inspections and adherence to safety protocols.
  • Gained forklift certification in order to safely transport pallets around the yard


Ski Lift Operator

Vail Resorts Inc
11.2022 - 04.2023
  • Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
  • Demonstrated strong problem-solving skills by swiftly identifying issues affecting ski lift operations and proposing practical solutions to management.
  • Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
  • Upheld high standards of cleanliness around the ski lift area, promoting an inviting atmosphere for all guests.
  • Educated visitors and guests in skiing, tubing and lift safety procedures.

F&B Warehouse Attendant

Grand Teton Lodge Company
05.2022 - 10.2022
  • Maintained a safe and clean working environment through regular inspections and adherence to safety protocols.
  • Collaborated with team members to meet daily productivity goals and improve overall warehouse operations.
  • Utilized automated systems for accurate tracking, management, and reporting of inventory levels.
  • Participated in continuous improvement initiatives to identify areas for optimization within the warehouse processes.
  • Kept work areas clear of trash and debris, effectively minimizing accidents and maximizing output.
  • Checked incoming shipments for quality and accuracy, working closely with shippers to rectify issues and avoid workflow interruption.

Senior Guest Advisor

GameStop
09.2019 - 02.2020
  • Enhanced guest loyalty program participation through targeted outreach strategies and personalized incentives.
  • Improved guest satisfaction by implementing personalized service strategies and addressing individual needs.
  • Increased repeat business through exceptional customer service and attention to detail in all interactions.

Education

High School Diploma -

Morton Senior High School
Hammond, IN
06.2018

Skills

Strong Work Ethic

Patience and understanding

Team player attitude

Reliability and punctuality

Safety awareness

Housekeeping

Customer Service

Excellent Communication

Hobbies

I love the art of filmmaking, content creation, and photography. I love being around animals and in a more rural setting, away from the hustle and bustle of the cities like where I grew up. I love being outdoors, hiking, kayaking, swimming.

Timeline

Dorm Attendant

Grand Teton Lodge Company
04.2024 - Current

F&B Warehouse Attendant

Vail Resorts
12.2023 - 03.2024

Ski Lift Operator

Vail Resorts Inc
11.2022 - 04.2023

F&B Warehouse Attendant

Grand Teton Lodge Company
05.2022 - 10.2022

Senior Guest Advisor

GameStop
09.2019 - 02.2020

High School Diploma -

Morton Senior High School
Robert Burris