Proven leader and strategic thinker, adept in territory management and competitive analysis, with a track record of fostering team collaboration at The Soil King Garden Center. Skilled in eco-friendly practices and customer service, I've driven sustained revenue growth and enhanced client satisfaction. My approach emphasizes quality control and effective negotiation, achieving notable market share expansion. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Robert Burris
Woodbridge,Virginia
Summary
Overview
31
years of professional experience
1
Certification
Work History
The Soil King Garden Center
National Sales Representative
11.2021 - 07.2023
Job overview
- Maintained and organized customer database of over 75 clients nationwide.
- Developed long-term partnerships with clients, resulting in repeat business and sustained revenue growth.
- Leveraged data-driven insights to optimize prospecting efforts, focusing on high-value opportunities with the greatest potential for success.
- Provided ongoing mentorship to junior sales representatives, fostering a culture of continuous improvement within the team.
- Implemented territory management plans, allowing for better allocation of resources and maximizing sales opportunities.
- Conducted comprehensive product training sessions for clients, ensuring optimal usage and customer satisfaction.
- Cultivated an extensive professional network through active participation in industry events and conferences.
- Increased market share within assigned territories by proactively identifying and pursuing untapped verticals.
- Managed complex accounts with multiple stakeholders, navigating competing priorities to achieve mutually beneficial outcomes.
NuLeaf Lawn Care
Registered Technician
07.2020 - 07.2021
Job overview
- Increased client retention by delivering consistent and high-quality lawn care results with each service visit.
- Demonstrated strong problem-solving abilities by diagnosing complex lawn issues and recommending effective treatment plans.
- Educated clients on best practices for maintaining healthy lawns, including watering schedules and mowing techniques.
- Assisted clients in selecting appropriate treatment plans based on their specific lawn care goals and budgets.
- Supported company growth by training new technicians in proper techniques, safety protocols, and customer relationship management.
- Promoted environmental stewardship by utilizing eco-friendly products and sustainable practices in all aspects of lawn care services.
- Enhanced customer satisfaction by promptly responding to service requests and providing professional lawn care solutions.
- Developed strong relationships with customers through clear communication, transparency in service expectations, and follow-up consultations.
- Improved lawn health by accurately applying fertilizers, herbicides, and insecticides according to client needs.
- Increased referral business through cultivating strong relationships with satisfied clients who recommended services to others within their network.
- Conducted thorough inspections of lawns to identify potential issues such as pests or diseases before administering treatments.
- Provided exceptional customer service with timely responses to inquiries, addressing concerns quickly and professionally.
- Streamlined workflow processes by regularly maintaining spray equipment to ensure efficient operation during treatments.
- Ensured optimal turf growth by properly calibrating equipment for accurate chemical application rates.
- Upheld high standards of professionalism in appearance and demeanor while interacting with clients during service calls.
- Maintained safe working environment through proper storage, transportation, and disposal of chemicals used in treatments.
- Collaborated with team members to complete large-scale projects efficiently and within established timeframes.
- Developed lasting customer relationships and grew network over time.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Developed estimates and presented customers with bids for lawn care services to help with planning.
- Trained and supervised junior lawn care assistants to improve quality of team output.
Old Hickory Golf Course
Golf Course Groundskeeper
03.2018 - 06.2020
Job overview
- Enhanced turf quality by implementing effective maintenance practices and providing appropriate nutrition.
- Maintained optimal course conditions for golfers through regular mowing, edging, and trimming of greens, tees, and fairways.
- Reduced pesticide usage by employing integrated pest management techniques and monitoring turf health regularly.
- Improved overall course aesthetics with careful pruning, shaping, and removal of trees and shrubs as needed.
- Ensured golfer safety by identifying potential hazards on the course and addressing them promptly.
- Contributed to a sustainable golf environment with efficient water management practices such as irrigation scheduling and system maintenance.
- Preserved wildlife habitats on the course through responsible vegetation management and habitat enhancement projects.
- Assisted in the planning and execution of golf course renovation projects to improve playability and aesthetics.
- Collaborated with other groundskeepers to maintain consistently high standards across all areas of the golf course property.
- Streamlined maintenance operations by developing efficient daily work schedules for team members.
- Increased golfer satisfaction by responding promptly to feedback regarding course conditions or specific concerns.
- Upheld safety standards within the workplace through proper training, equipment use, and adherence to protocols.
- Conducted regular inspections of equipment to ensure proper function, reducing downtime due to malfunctions or necessary repairs.
- Managed seasonal staff effectively during peak periods while ensuring adequate coverage during off-season months.
- Constructed new landscape features like bunkers or ponds following design plans provided by architects or superintendents.
- Oversaw snow removal operations during winter months, ensuring safe and accessible pathways for staff and visitors.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Completed preventive maintenance on equipment such as lawnmowers, fountains, and sprinkler systems to save money and prevent costly repairs.
- Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
- Performed regular watering and fertilizing of lawns, trees and shrubs to promote healthy vegetation growth.
- Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
- Applied pesticides and herbicides to control pests and weeds.
Green Genes, LLC
Lawn Care Business Owner
02.1992 - 12.2000
Job overview
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
- Trained and motivated employees to perform daily business functions.
- Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
- Expanded clientele by effectively marketing the business through various channels such as social media, local advertising, and word-of-mouth referrals.
- Streamlined business operations for improved efficiency, implementing effective scheduling and task management systems.
- Increased client retention through consistent communication and timely follow-ups on service inquiries.
- Managed financial aspects of the business, including invoicing, budgeting, and expense tracking to ensure profitability.
- Provided excellent customer support by addressing inquiries promptly via email or phone calls from current clients or potential prospects interested in services offered by the company.
- Developed customized lawn care plans tailored to each client''s specific needs and preferences.
- Collaborated with clients on design ideas for landscaping projects that enhance curb appeal of their properties.
- Invested in advanced industry tools and equipment to improve productivity levels among staff members working onsite at various locations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Continuously sought opportunities for professional development by attending industry conferences, workshops, and seminars to stay current on trends and emerging technologies in the lawn care sector.
- Consistently monitored industry trends in order to adapt business strategies and maintain a competitive edge within the lawn care market.
- Negotiated contracts with vendors to secure competitive pricing on materials and equipment necessary for service delivery.
- Implemented safety protocols for staff adherence to minimize potential workplace accidents or injuries during tasks.
- Conducted regular site inspections to assess overall quality control standards being met throughout service delivery process.
- Implemented environmentally friendly practices in daily operations, such as utilizing organic products and reducing water waste during irrigation tasks.
- Ensured compliance with federal, state, and local regulations concerning environmental impact related to fertilizers used during service provision duties performed on behalf of clients'' properties being serviced regularly throughout scheduled visits made by team members dispatched under direct supervision.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Developed and maintained efficient irrigation system for outdoor areas.
- Assisted with irrigation system maintenance and repair.
- Designed programs for landscape maintenance, pest management, composting, and other related topics.
- Inspected gardens for pests, weeds and diseases.
Education
GanjierMiranda, CA
Certification from Cannabis
10.2021
University Overview
Virginia Tech Blacksburg, VA
Certified Fertilizer Applicator from Turf Management
03.2020
University Overview
Tulsa Community CollegeTulsa, OK
Associate of Applied Science from Accounting
05.1998
University Overview
Charles Page High SchoolSand Springs, OK
High School Diploma
05.1986
University Overview
Skills
- Effective negotiation
- Performance Tracking
- Territory Management
- Competitive Analysis
- Team Leadership Qualities
- Scheduling and Planning
- Decision-making capabilities
- Training and mentoring
- Basic accounting knowledge
- Quality control measures
- Eco-friendly Practices
- Pest control management
- Budgeting and finance
- Soil Analysis Proficiency
- Customer Service
- Attention to Detail
- Driven and Determined
- Team Collaboration and Leadership
Certification
Certified Applicator
Certified Ganjier
Timeline
National Sales Representative
The Soil King Garden Center
11.2021 - 07.2023
Registered Technician
NuLeaf Lawn Care
07.2020 - 07.2021
Golf Course Groundskeeper
Old Hickory Golf Course
03.2018 - 06.2020
Lawn Care Business Owner
Green Genes, LLC
02.1992 - 12.2000
Ganjier
Certification from Cannabis
Virginia Tech
Certified Fertilizer Applicator from Turf Management
Tulsa Community College
Associate of Applied Science from Accounting
Charles Page High School
High School Diploma
Certified Applicator
Certified Ganjier
Similar Profiles
Heather FincatiHeather Fincati
Yard Manager at Living Soil Solutions Garden Support YardYard Manager at Living Soil Solutions Garden Support Yard
Lilliyn SlavensLilliyn Slavens
Assistant at Soil Health Assessment CenterAssistant at Soil Health Assessment Center
Elizabeth BlackstoneElizabeth Blackstone
Store Manager at Summerwinds Garden Centers (formerly Armstrong Garden Center)Store Manager at Summerwinds Garden Centers (formerly Armstrong Garden Center)