Summary
Overview
Work History
Education
Skills
Affiliations
Areas of Expertise
Timeline
Generic

ROBERT BURROUGHS

Bowie,MD

Summary

Dynamic and highly efficient Business Professional, with 25 years of IT, project and analyst experience primarily within the real estate and financial services industries. 25 years of information technology platform and application implementation and enhancements 10 years of Project management 9 years of business analyst experience Tested using the following methods: UAT, Integration System, Functional, Smoke, and Regression

Overview

39
39
years of professional experience

Work History

Senior Business Analyst

Morae Global Consulting
04.2022 - Current
  • Engaging stakeholders and clients (and prospective clients) in envisioning exercises, helping them understand how the iManage platform can solve their key business challenges
  • Eliciting and documenting detailed requirements for client-specific implementations
  • Mapping client requirements to iManage products and solutions and identifying where customizations are required (working hard to minimize the number of customizations required)
  • Providing input into Morae Global processes based upon real-world collaboration with clients
  • Defining targeted implementation tasks required to implement the documented solutions
  • Quality assurance testing to ensure fidelity with the solutions defined for clients

Senior Business Analyst, DISNEY Legal Dept.

Accenture Consulting
08.2022 - 01.2023
  • Performing data analysis, functional requirements writing and user acceptance testing activities.
  • Migrating data from several source data systems into NetDocuments document management system.
  • Integrating NetDocuments to SharePoint based system
  • Documented requirements and created screen prototypes prior to implementations.
  • Performed system analysis and developing data migration and integration plans.
  • Created business cases to highlight change management processes
  • Implemented strategies for change management
  • Utilized Wrike application for several business process management projects

Senior Business Analyst, APPLE Legal Dept.

Accenture Consulting
03.2022 - 07.2022
  • Performing requirements analysis and user acceptance testing of Real Estate & Legal IT software solutions.
  • Documented requirements and created screen prototypes prior to implementations.
  • Created project documentation including Requirements Document, System and Functional design documents, UAT and End User training materials as well as release notes.
  • Performed system analysis and developing data migration and integration plans.
  • Completed change management assessments

Business Analyst

Takeda Pharmaceutical
03.2020 - 03.2021
  • Provide technical support for business processes and solutions on small and large projects
  • Drive analysis and documentation of business requirements
  • Strong Client service and technical skills, including the ability to utilize technology to meet business needs.
  • Provided iManage technical support to the Legal Department
  • Acted as Product Owner with moving iManage to AWS Cloud migration.
  • Upgraded iManage to latest version and performed troubleshooting activities for the Legal Department
  • Assessed current awareness of changes and identified areas of resistance.
  • Prepared, equipped and supported leaders and people managers on change requests

Senior Consultant

BURRCON Group LLC
07.2018 - 02.2020
  • Work with clients to perform IT service management assessments on their infrastructures to increase reliability, availability, and security.
  • Created IT strategy and planning roadmaps and made recommendations for software improvements.
  • Provided Mobile connectivity, Data Security and Project Management services

Legal Department, IT Strategic Planning

FANNIE MAE
09.2005 - 07.2018
  • Developed and executed operational plans to ensure alignment of Legal IT strategy with business operations, business needs and market trends.
  • Extensive experience with documentation of Automation/Integration plans, including presenting findings/recommendations to process owners
  • Determined and fulfilled staffing needs for Legal IT Department and projects.
  • Identified automation opportunities and help define internal workflows.
  • Ensured timeliness of legal department hardware and software updates and managed other IT maintenance.
  • Ensured compliance with all legal applications development and infrastructure standards through system audits.
  • Ensured adherence to ESO IT methodologies, standards and industry best practices.

Senior Business Analyst, Legal Dept.

FANNIE MAE
05.1986 - 07.2018
  • Due to IT function restructuring, became liaison between Legal and IT departments.
  • Utilized Microsoft Dynamics Customer Relationship Management platform - developed system connecting (internal) Legal attorneys and paralegals with Seller/Servicer clients to improve productivity on Legal cases.
  • Performed requirements analysis and user acceptance testing of Legal IT software solutions, including developing a customized Dynamic CRM solution. While testing, corrected or edited coding, as needed.
  • Documented requirements and created screen prototypes prior to implementations.
  • Created project documentation including Requirements Document, System and Functional design documents, UAT and End User training materials as well as release notes.
  • Performed system analysis and developing data migration and integration plans.
  • Assisted in Dynamics CRM Project to create a Corporate Forms Repository (hosted on Legal department website) and provided access to external clients/vendors. The Forms Website solution granted external clients the ability to collaborate with other attorneys by completing key information on customized forms.
  • Managed maintenance/enhancements supporting end-user computing applications (such as Case Track (Matter Management System), DIAMS (Copyright and Document Recordation Systems), CT TyMetrix – T360, DataCert - AIMS, (Electronic Billing System), Autonomy Filesite 8.5, Autonomy Worksite 8.5 (Document Management System), Atlas – PSS (Litigation Hold), Workshare Protect, and Deltaview), SharePoint 2007/2010.
  • Developed and executed IT operational plans. Identified new automation opportunities and defined internal workflows. Communicated IT project plans, status and issues regularly to executive management.
  • Migrated documents from legacy systems NetDocuments into iManage Workspaces
  • Perform the analysis of the current manual audit process to identify data sources, current reports, systems used, and staff involved to develop a plan to optimize them to reduce the time required to conduct the audits
  • Reviewed requests for technology updates or changes; made recommendations for alternative system options. Worked with Enterprise Systems & Operations (ESO) to ensure timeliness of hardware and software updates.
  • Developed plans for system integration and working directly with system developers to implement them – including reviewing/Translating pre-developed scripts (Python)
  • Identified, evaluated and recommended vendor partners to Management Team; negotiated contracts and rates for IT solutions for Legal Department.
  • Created additional Access databases to handle Law and Policy functions, from other old Legacy systems to centralize information.
  • Examined Standard Operating Procedure (SOP) processes to identify changes that can deliver efficiency gains.
  • Disseminated and enforced Legal compliance and policy standards for information technology in other various business units.
  • Administered performance appraisals, training, promotions, and vacation requests.
  • Working knowledge of Active Directory and the data fields associated with user groups/accounts.
  • Managed staff assignments and deliverables, ensuring quality, accuracy and timelines.
  • Utilized Python to automate tasks and conduct data analysis on several projects.

Manager, Legal IT

FANNIE MAE
05.2010 - 09.2014
  • Managed Legal Department IT applications (see list above) requiring configuration and enhancements for FNMA’s specific solutions/needs.
  • Managed attorney expectations, prioritized IT project requests and negotiated to resolve problems and issues.
  • Managed staff and contractor deliverables, ensuring quality, accuracy and timelines in performing the following tasks:
  • Provided troubleshooting for any iManage issues with Legal Department workstations.
  • Trained Legal staff and oversaw successful resolution of all workstation issues and any persistent problems.
  • Managed Legal Briefs page updates and Legal Department website.
  • Managed and enhanced Leave Database and Property Address Database for Legal.
  • Coached staff, recommended promotions and prepared performance development plans as needed.
  • Established and maintained relationships with customers, internal IT staff and vendors.
  • Provided training on legal applications.

Legal, IT Project Manager

FANNIE MAE
09.2005 - 05.2010
  • Managed Legal Department website for sub-department practice area sites and Legal Briefs.
  • Managed and oversaw new and ongoing Legal project IT initiatives and aspects, such as: timelines, resources, budgets, scopes, risks, and quality assurance/testing.
  • Managed Legal Department management and end-user expectations.
  • Interfaced with core technology functions (e.g. architecture, infrastructure and security) and managers of related initiatives to ensure proper integration.

Senior Database Administrator – Legal

FANNIE MAE
05.2000 - 09.2005
  • Directed implementation of new document management/online library system within Law & Policy Division and improved efficiency (measured by increased productivity of Practice Groups in Legal). Document management system created centralized repository for all attorney/paralegal/staff work products. Prior to system implementation, all attorney documents resided on individual shared drives, local workstations or external media. New system was implemented in 9 months.
  • Directed and supervised Uniscribe scanning database.
  • Directed modifications to online access of Legislative History documents.
  • Worked with regional offices on their scanning projects.
  • Developed Project budget estimates with external vendor usage that would maximize ROI.
  • Improved scanning capabilities within Washington DC office as well as regional offices.
  • Directed, trained, and supervised Legal Department term employees and contractors.
  • Ordered Technology – Maintained budget and inventory of all Law and Policy workstations.
  • Managed and coordinated across all departments within Law and Policy to improve their technology infrastructure.
  • Provided troubleshooting - fixed computer/technology issues and answered questions involving software applications, hardware, scanners, portable/wireless devices (Iphones,IPADS, Blackberrys, laptops) and external peripherals.

Senior IT Project Manager – Legal

FANNIE MAE
07.1995 - 09.2000
  • Managed Systems application enhancements to Legal Office Matter Manager system (LOMM) and provide ongoing production support and training.
  • Worked with platform group to test and upgrade System applications, and ensured final implementation
  • Managed Legal Department’s network infrastructure.
  • Developed and implemented Legal Department’s web page and managed all content.
  • Trained all new attorneys and staff on newly implemented or enhanced software applications. Wrote User Guides and Training Manuals.
  • Utilized the following applications/programs to accomplish goals: LOMM (Legal Office Matter Manager), Netscape Messenger/Calendar, WordPerfect-Word issues, Lexis Nexis/Comparewrite, and Lotus Notes

Education

Bachelor of Science - Information Systems

University of MD College Park
01.1997

Bachelor of Science - Accounting

Morgan State University
01.1984

Skills

  • Database systems
  • Data visualization applications
  • Project tracking methods
  • Networking frameworks
  • Remote access technologies
  • Document management systems
  • E-billing solutions
  • Legal data preservation

Affiliations

Member ILTA (International Legal Technology Association)

Areas of Expertise

  • IT project experience in management, platform and application implementation, testing and enhancements, vendor and software analysis and recommendations
  • Business, Regulatory and Mortgage analysis
  • Operational and Technical Skills
  • Project, Relationship and Change Management
  • Strategic Planning and Performance Improvement

Timeline

Senior Business Analyst, DISNEY Legal Dept.

Accenture Consulting
08.2022 - 01.2023

Senior Business Analyst

Morae Global Consulting
04.2022 - Current

Senior Business Analyst, APPLE Legal Dept.

Accenture Consulting
03.2022 - 07.2022

Business Analyst

Takeda Pharmaceutical
03.2020 - 03.2021

Senior Consultant

BURRCON Group LLC
07.2018 - 02.2020

Manager, Legal IT

FANNIE MAE
05.2010 - 09.2014

Legal Department, IT Strategic Planning

FANNIE MAE
09.2005 - 07.2018

Legal, IT Project Manager

FANNIE MAE
09.2005 - 05.2010

Senior Database Administrator – Legal

FANNIE MAE
05.2000 - 09.2005

Senior IT Project Manager – Legal

FANNIE MAE
07.1995 - 09.2000

Senior Business Analyst, Legal Dept.

FANNIE MAE
05.1986 - 07.2018

Bachelor of Science - Information Systems

University of MD College Park

Bachelor of Science - Accounting

Morgan State University

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