Summary
Overview
Work History
Education
Skills
References
References
Timeline
SeniorSoftwareEngineer
Robert Burtt

Robert Burtt

Brimley,MI

Summary

Detail-oriented, self-motivated IT professional seeking an IT specialist position within a well-established organization. Extensive knowledge of IT project management and systems security. Approximately 8 years of experience in the IT industry. Performance-oriented independent contractor with proven attention to detail and experience. Drives project success and customer satisfaction with high-quality work. Expert the field and always willing to go extra mile to meet budget and schedule targets. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

9
9
years of professional experience

Work History

Independent Contractor

Tribal Solutions
04.2024 - Current
  • Collection of data from residents for high-speed internet integration
  • Drafting up contract, preparing spreadsheets and surveys for the community to assist in procuring high-speed fiber optic cable
  • Gathered data needed for a major firm to assess the need for high-speed internet
  • A personal representative to the community for Tribal Solutions
  • Provided technical assistance to clients in using products or services.
  • Maintained relationships with existing customers while seeking new ones.

IT Specialist

Guidant/Maximus Inc.
05.2022 - 02.2023
  • IT assisting agents with troubleshooting systems regarding current contracts
  • AWS, EDD Portal, ticketing system, Otech, Sharepoint, OneNote, Teams, CUBS, Authentication apps, Salesforce, Unisys, VCC, and numerous other issues that will occur during processing
  • Assisted in the implementation of new technologies and systems to improve efficiency.
  • Conducted regular maintenance checks on computers, servers, and other IT equipment.
  • Provided technical support for users experiencing hardware or software issues.
  • Monitored network performance and identified areas for improvement.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Installed operating systems, applications, patches, updates. as needed.
  • Investigated system errors to determine root cause of issue and implement solutions accordingly.
  • Set up local area networks and wide area networks.
  • Developed documentation related to IT policies, processes, standards.

IT Technician

Bay Mills Indian Community
07.2018 - 08.2021
  • Networking - TCP/IP, Routing Protocols, DCHP, VLANS, VPN, DNS, SDWAN
  • Servers, access points, hardware repair, installing and updating operating systems, managing firewalls, servers, switches, voip, access points, printers
  • Mitigation of computer viruses, disk errors, cookies, and assorted malware
  • Assistance was provided to gaming, medical, business, legal, and dental departments
  • Identified issues in a small government and resolved any problems that may arise
  • Install of all necessary hardware
  • Work with 3-D scanners for dental implants
  • Required knowledge of everything from fiber optic to telephone lines
  • Use of an assorted of technologies in the field that allowed for problem-solving skills
  • Multi Factor Authentication Hypervisor, VMware and Hyper-V
  • Worked with Dentrix, DNS, TCP/IP, VPN, Linux, IOS, and various multitudes of technology
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Resolved hardware issues including replacing parts as necessary.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Deployed operating systems.
  • Set up user profiles on local machines according to established standards.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Participated in team meetings to discuss project status updates.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Tracked service requests through a ticketing system such as Remedy or Service Now.
  • Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Provided training sessions for end users on how to use various software programs.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.

Intern

Bay Mills Community College
09.2015 - 06.2018
  • Troubleshoot classroom hardware and computer systems for students and staff
  • Networking, hardware, software, and assorted tasks
  • Tested software applications prior to release and identified issues requiring resolution.
  • Performed quality checks on products prior to shipment or delivery.
  • Supported senior staff members in the completion of complex projects within deadlines.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Worked closely with human resources to support employee management and organizational planning.

Education

Associate of Arts - General Education

Bay Mills Community College
Brimley, MI
06-2018

Associate of Science -

Bay Mills Community College

Skills

  • Desktop Operating Systems
  • Advanced Routing
  • 3D Design
  • Networking Technologies
  • Visual Basic Programming
  • Advanced Computer Hardware
  • Web Page Design
  • Unix Administration
  • Computer Security
  • Advanced Operating Systems
  • Windows 7
  • Windows 8
  • Windows 10
  • Windows 11
  • Linux-based systems
  • Gaming interfaces
  • Health and Human Services
  • Small government
  • Ticketing system
  • Remote capabilities
  • Workload Management
  • Quoting and estimating
  • Estimations and quotes
  • Error Correction
  • Contract bidding
  • Cross-functional coordination
  • Equipment Repair
  • Records coordination
  • Project Management

References

Available Upon Request

References

References available upon request.

Timeline

Independent Contractor

Tribal Solutions
04.2024 - Current

IT Specialist

Guidant/Maximus Inc.
05.2022 - 02.2023

IT Technician

Bay Mills Indian Community
07.2018 - 08.2021

Intern

Bay Mills Community College
09.2015 - 06.2018

Associate of Arts - General Education

Bay Mills Community College

Associate of Science -

Bay Mills Community College

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