Robert Busacca
Douglassville,PA
Summary
Experienced professional with a background in quality assurance and control, specializing in gas facility operations. Responsibilities included collaborating with contractors to ensure adherence to safety protocols and project specifications, while utilizing blueprints for accurate gas service main line identification. Provided mentorship to junior inspectors, promoting best practices in quality assurance and fostering a culture of accountability. Demonstrated commitment to project completion by overseeing all job sites from initiation through to final inspection.
Overview
27
27
years of professional experience
Work History
Inspector/Damage Prevention
National Grid USA Service Company
Brooklyn, New York
06.2008 - Current
- Conferring with contractors on details of each project. Advising them of safety precautions and procedures.
- Use of blueprints and equipment to locate gas service main lines and marking out gas facilities.
- Being present at all job sites, from beginning of work being done, until completion.
- Conducted comprehensive inspections of gas infrastructure, ensuring compliance with safety regulations and operational standards.
- Assisted in training new inspectors on safety protocols and standards.
- Filled out and submitted logs and paperwork on-time.
Customer Service Representative
National Grid USA Service Company
Brooklyn, NY
01.2001 - 07.2008
- Delivered exceptional customer service by efficiently resolving inquiries and concerns, fostering strong customer relationships.
- Assisted customers with billing inquiries, opening and closing of accounts, and emergency response.
- Resolved customer inquiries and issues by utilizing problem-solving skills, enhancing client satisfaction and loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Meter Reader
National Grid USA Service Company
Brooklyn, NY
05.1999 - 12.2000
- Conducted thorough meter readings to ensure accurate billing, leading to enhanced customer satisfaction and trust.
- Identified discrepancies in meter data, resulting in timely resolutions and minimized billing errors for customers.
- Maintained and updated meter records in the system, ensuring data accuracy and facilitating seamless reporting.
- Implemented safety measures during meter reading operations, contributing to a reduction in workplace incidents and hazards.
- Conduct safety checks before entering private property; adhere to local laws governing access to premises for meter reading purposes.
- Notify supervisors immediately if any suspicious activity is observed while performing meter reading duties.
Customer Service Field Assistant
National Grid USA Service Company
Brooklyn, NY
10.1998 - 05.1999
- Responded to and assisted with gas leaks, made minor repairs.
- Assisted with street leaks and conducted investigations.
- Locked/unlocked meters due to necessary repairs, violations, and billing issues.
Skills
- Quality assurance
- Quality control
- Blueprint interpretation
- Gas facility marking
References
References available upon request.
Timeline
Inspector/Damage Prevention
National Grid USA Service Company
06.2008 - Current
Customer Service Representative
National Grid USA Service Company
01.2001 - 07.2008
Meter Reader
National Grid USA Service Company
05.1999 - 12.2000
Customer Service Field Assistant
National Grid USA Service Company
10.1998 - 05.1999