Summary
Overview
Work History
Education
Skills
Timeline
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Robert Bush

Greensboro,NC

Summary

Committed professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

The Hartford
Greensboro, NC
04.2021 - 02.2024
  • Assist clients with their Auto Insurance Policy
  • Update Vehicle and Driver information
  • Give Quotes for Policy Premiums for new vehicles
  • Underwriting for policy changes
  • Full Time 40 hours per Week
  • Collect payments on past due accounts
  • Set up payment plans

Insurance Specialist

McGriff Insurance Services
Greensboro, NC
04.2020 - 03.2021
  • Process Audits for Small Commercial companies
  • Mail out invoices
  • Set up Incoming New Business applications
  • Provide Insurance Servicers with Loss Runs from Claims in Workers Compensation

HEALTH CONCIERGE

Aetna
High Point, NC
07.2018 - 04.2020
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Scanned documentation and entered into the database
  • Added new material to file records and created new records
  • Verified and created claim Numbers by communicating with various insurance companies
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations
  • Championed the insurance claims process by providing expert knowledge and building a positive, trusting relationship to support clients during challenging times
  • Full time 40 hours a week.

CUSTOMER SERVICE SPECIALIST

Branch Banking And Trust Company
Greensboro, NC
10.2015 - 07.2018
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Answered customer questions regarding merchandise and pricing
  • Directed calls to appropriate individuals and departments
  • Received multiple positive reviews which acknowledged dedication to excellent customer service
  • Recommended products and services aligned with customer needs and preferences
  • Full Time 40 hours per week.

CUSTOMER CARE ASSOCIATE

Lincoln Financial Group
Greensboro, NC
08.2013 - 10.2015
  • Answered average of 50 calls per day, addressing customer inquiries, solving problems and providing new product information
  • Championed the insurance claims process by providing expert knowledge and building a positive, trusting relationship to support clients during challenging times
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Directed calls to appropriate individuals and departments
  • Full Time 40 hours per week.

Education

High School Diploma -

Hugh M Cummings High School
01.2000

Skills

  • Customer retention
  • Communication
  • Computer skills
  • Repayment negotiations
  • Delinquent account management
  • Outbound Calling
  • Payment posting
  • Stress management techniques
  • Collections
  • Call center background

Timeline

Customer Service Representative

The Hartford
04.2021 - 02.2024

Insurance Specialist

McGriff Insurance Services
04.2020 - 03.2021

HEALTH CONCIERGE

Aetna
07.2018 - 04.2020

CUSTOMER SERVICE SPECIALIST

Branch Banking And Trust Company
10.2015 - 07.2018

CUSTOMER CARE ASSOCIATE

Lincoln Financial Group
08.2013 - 10.2015

High School Diploma -

Hugh M Cummings High School

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Robert Bush