- Gardening
- Rehabilitating optimists
Robert Butcher
Baytown,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Manager of Operation
Fischer's Hardware
05.2012 - Current
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and implemented enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked trends and created enhancements to both challenge and refine company's product offerings.
Assistant Store Manager
Walgreen's
11.2003 - 05.2012
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Humanities
Lee College
Baytown, TXSkills
- Time management
- Business process optimization
- Workflow optimization
- Quality assurance
- Decision-making
Interests
Timeline
Manager of Operation
Fischer's Hardware
05.2012 - Current
Assistant Store Manager
Walgreen's
11.2003 - 05.2012
Humanities
Lee College
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