Summary
Overview
Work History
Education
Skills
Timeline
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Robert Butler

Houston,TX

Summary

HVAC Technician with experience in customer service and machinery operations. Eager to grow in the HVAC Industry. HVAC Technician trained in Commercial & Residential air conditioning and water-based heating system processes. Vast knowledge base of multiple system types and controls. Pursuing position with progressive company to provide exceptional service. Security-focused and diligent Guard skilled at protecting personnel and premises.

Overview

20
20
years of professional experience

Work History

Security Officer

Emerald Queen Casino
05.2022 - 10.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security Officer

Allied Universal Security Services
04.2021 - 11.2021
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Warehouse Worker

Amazon
10.2020 - 03.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Laundry Textile Specialist

US Army
05.2003 - 06.2013
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Restructured customer service process, ensuring quicker response times.

Education

Certificate of Technical Studies - HVAC

Fortis College
Houston, TX
01.2025

Associate Degree in Criminal Justice - Criminal Justice

Miller Motte College
Wilmington, NC
08.2020

Associate of Applied Science - Massage Therapy

Miller Motte College
Wilmington, NC
04.2018

High School Diploma -

Poplarville Senior High School
Poplarville, MS
12.2001

Skills

  • Available to work immediately
  • Workspace Safety & Organization
  • EPA requirements knowledge
  • HVAC Troubleshooting & Service Calls
  • EPA Universal Certification
  • Technical Troubleshooting
  • Leak Checks
  • TDLR registered in Air Conditioning & Refrigeration
  • Machine Inspection and Daily Maintenance
  • Thermodynamics
  • HVAC Systems Performance
  • Security Guard License

Timeline

Security Officer

Emerald Queen Casino
05.2022 - 10.2023

Security Officer

Allied Universal Security Services
04.2021 - 11.2021

Warehouse Worker

Amazon
10.2020 - 03.2021

Laundry Textile Specialist

US Army
05.2003 - 06.2013

Certificate of Technical Studies - HVAC

Fortis College

Associate Degree in Criminal Justice - Criminal Justice

Miller Motte College

Associate of Applied Science - Massage Therapy

Miller Motte College

High School Diploma -

Poplarville Senior High School

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