Robert B. Williamson
Harrison TWP,MI
Summary
Provide Customer Service Representative I positions supporting our TRICARE program. This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers. Using a patient-centric approach. Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines. Maintain Maximus Federal’s highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery. Building manager for over15 years with TACOM HQ's, responsible for the daily maintenance and property accountability. Over twenty years of customer service thru duties as a member of the US Army.
Overview
2022
2022
years of professional experience
Work History
Serve Customers in Assigned Departments, or Store
Ace Hardware
- Promoted energy conservation initiatives within the facilities, leading to reduced utility expenses.
- Reduced maintenance costs through proactive scheduling of routine inspections and repairs.
- Maintained updated records of facility inventory, ensuring accurate tracking of assets and equipment availability.
- Implemented regular staff training sessions to enhance team''s knowledge of best practices in facility management and assignment protocols.Greet customers as soon as you encounter them
- Serve customers in assigned departments, or store wide, and provide needed advice or information.
- Help unload incoming trucks and put away merchandise, maintain your assigned department.
- Restock merchandise displays as needed, keep store clean, organized and fully stocked.
- Assist in training and development of other team members.
- Able to perform cashier duties as needed.
Program Manager for Continuity of Operations and Emergency Management
TACOM Life Cycle Management Command (LCMC)
Detroit Arsenal, Warren, MI
05.2010 - 06.2021
- Ability to develop recommendations and advocate for novel solutions to perennial Industrial Base (IB) issues
- Formulate logistics plans that include analyses of alternative strategies, establishment of pertinent milestones, and integration of recommendations
- Optimize efforts to obtain the best balance of cost, schedule, performance and logistic support as constrained by the needs of higher authority and other commands
- Coordinates and oversees the activities of the Local Emergency Planning Committee, to assist local businesses and industries in preparing hazardous materials planning and response
- Headquarters (HQ) TACOM, Detroit Arsenal, Warren, MI provides readiness and support to the soldier
- TACOM LCMC consist of24 staff organizations and business partners
- Each organization is required to have a primary and alternate COOP Action Officers (CAOs)
- The LCMC also has6 depots and arsenals
- Depots reset equipment (return to new condition) and arsenals manufacture equipment
- For the past7 years, I have with the support of others maintained the COOP base plan and all support and internal annexes, which require2 year review and signatures by regulation
- Each annex submitted is reviewed for completeness and recommend changes as necessary
- Also required are quarterly COOP work group meetings with CAOs
- TACOM conducts every other month, to which requires documented meeting notes and attendance rosters
- As a HQs, guidance and assessments of the COOP and Emergency Management programs at the depots and arsenals are required every two years or during Change of Commands
- I conducted approximately80% of these assessments during the last9 years
- Emergency Management
- Personnel have to know how to respond to emergencies
- If not, they will not be able to continue your business mission to support staff and customers
- As above, each organization has to have their own emergency action plan (EAP)
- The plan has to address emergencies and response action reasonable expected to affect their area
- Test, training and exercise are conducted annually for both COOP and Emergency Management
- Homeland Security Exercise Evaluation Program (HSEEP) is used to conduct an after action report and improvement plan
- I have prepared the last three year documents and review the information with CAOs during work group meetings
Local Planner with Regional Support
Michigan State University (MSU) / Michigan State Police (MSP)-Emergency Management and Homeland Security Division (EMHSD)
08.2008 - 02.2010
- Under FEMA Grant to Michigan State University (MSU) / Michigan State Police (MSP)-Emergency Management and Homeland Security Division (EMHSD)
Education
Associate of Science Degree - Criminal Justice
FEMA – Level I Professional Continuity Practitioner - undefined
undefined
Cochise County Sheriff Department
Life Cycle Logistics (Advanced) Level III Certified - undefined
Skills
- Continuous improvement mindset
- Inventory control management
- Emergency response planning
- Preventive Maintenance
Military Experience
Retired Army07 February1972 -30 June1992. Honorable
Timeline
Program Manager for Continuity of Operations and Emergency Management
TACOM Life Cycle Management Command (LCMC)
05.2010 - 06.2021
Local Planner with Regional Support
Michigan State University (MSU) / Michigan State Police (MSP)-Emergency Management and Homeland Security Division (EMHSD)
08.2008 - 02.2010
FEMA – Level I Professional Continuity Practitioner - undefined
undefined
Cochise County Sheriff Department
Life Cycle Logistics (Advanced) Level III Certified - undefined
Serve Customers in Assigned Departments, or Store
Ace Hardware