Robert Byrnes
Sales/ Management/ Customer Service
Pittsburgh,PA
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated ability to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
17
17
years of professional experience
Work History
Sales/Financial Services Representative
Pittsburgh Auto Depot
Pittsburgh, PA
06.2014 - Current
- Worked with clients and finance companies to find optimal solutions for financing.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Maintained energy and enthusiasm in fast-paced environment.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained approximately 20+ new sales associates in last 7 years.
- Achieved and exceeded sales goals for 18 consecutive months.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Negotiated contracts with service providers and customers to achieve profitability goals.
- Managed CRM system to coordinate information from all lead sources.
Server/Bar Manager
Papa J's Restaurant
Carnegie, PA
05.2012 - 02.2018
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Checked identification to enforce age regulations for alcoholic beverages.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
Server
Ibiza Restaurant
Pittsburgh , PA
02.2009 - 09.2013
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Prepared beverages and filled food orders for customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
Education
High School Diploma -
Skills
Loan applications
Financial services
Relationship-Building
Responsible
Leadership
Good listening skills
Flexible & Adaptable
Timeline
Sales/Financial Services Representative - Pittsburgh Auto Depot
06.2014 - Current
Server/Bar Manager - Papa J's Restaurant
05.2012 - 02.2018
Server - Ibiza Restaurant
02.2009 - 09.2013
Langley High School - High School Diploma,