Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Robert C. Adams, Jr.

El Paso

Summary

Diverse professional with proven background in fostering positive workplace environments and optimizing corporate processes. Expertise in talent acquisition, employee engagement, and proactive policy implementation. Reliable team collaborator focused on achieving organizational goals and adapting to evolving business needs with strong communication and problem-solving skills.

Overview

31
31
years of professional experience

Work History

Human Resource Officer

US Army Reserve
09.2000 - Current
  • Currently serving as the Division Adjutant (G1) for the US Army Reserve Deployment Support Command. Accurately process all HR transactions for 5 Brigades across 48 contiguous United States for 2500 Soldiers.
  • Maintained accurate personnel records, ensuring privacy standards were met in accordance with all Army regulations.
  • 2 years as the Brigade S1 for the Ft. Bliss, TX, Multi Force Generation Installation (MFGI), processing over 50,000 mobilizing and demobilizing Soldiers per year as well as all HR transactions for the mobilized Regional Support Group (RSG).
  • Previously responsible for the accurate processing of all HR transactions for a Battalion of approximately 350 Soldiers and advising the Commander on all things HR related.
  • Company Commander responsible for maintaining the morale, training, and readiness of 78 Soldiers, both Enlisted and Officer.
  • Oversight of the Central Command Military Postal Contract, in excess of $10 million, with 8 Postal Facilities in Kuwait and Qatar, with both general and direct support locations.
  • 6 years Enlisted and 19 years Commissioned Officer, with 3 Overseas and 6 Stateside deployments.

Franchisee

MATCO Tools
04.2013 - 01.2018
  • Communicate needs and desires to MATCO to help build a stronger company for all.
  • Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
  • Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
  • Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
  • Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.

Assistant Manager & Service Writer

Evans Tire & Service Centers
07.2012 - 04.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Store Manager

Express Tire
12.2005 - 07.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.

Store Manager

Advance Goodyear
06.2002 - 12.2005
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Bartender & Corporate Trainer

Ruby Tuesday’s Restaurants
11.1995 - 06.2002


  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Assistant Cashier Supervisor

Fred Harvey Corporation
03.1995 - 11.1995
  • Responsible for managing, training, and scheduling 50 food and beverage cashiers at 6 geographically diverse locations.
  • Tracked credit card tips for approximately 75 servers and bartenders, and bellmen ensuring timely and accurate payroll .
  • Gained proficiency in various payment systems offering customers a seamless transaction experience.
  • Contributed to loss prevention efforts by vigilantly monitoring the cashier area for potential theft or suspicious activity.
  • Collaborated with fellow employees to address complex transactions or resolve customer issues, promoting teamwork and problem-solving skills.

Education

BA - Politics

St. Joseph’s University
Philadelphia, Pennsylvania
06.1991

Skills

  • Proficient in Microsoft Office with emphasis on Word, Excel, PowerPoint, and Publisher
  • Lean 6 Sigma Green Belt
  • HR policies and procedures
  • Organizational development
  • Records management
  • Training and mentoring

Timeline

Franchisee

MATCO Tools
04.2013 - 01.2018

Assistant Manager & Service Writer

Evans Tire & Service Centers
07.2012 - 04.2013

Store Manager

Express Tire
12.2005 - 07.2012

Store Manager

Advance Goodyear
06.2002 - 12.2005

Human Resource Officer

US Army Reserve
09.2000 - Current

Bartender & Corporate Trainer

Ruby Tuesday’s Restaurants
11.1995 - 06.2002

Assistant Cashier Supervisor

Fred Harvey Corporation
03.1995 - 11.1995

BA - Politics

St. Joseph’s University

Awards

Army Basic Training 2001 Honor Graduate, Power Generation Repair School 2001 Distinguished Honor Graduate, Primary Leadership Development Course 2003, Basic Officer Leadership Course Phase II 2007, Basic Officer Leadership Course Phase III 2008, Captain’s Career Course 2017, Intermediate Level Education 2021, Advance Operations Course 2022, Bronze Star, Meritorious Service Medal (2), Army Commendation Medal (5), Army Achievement Medal (3)

Similar Profiles

CREATE PROFILE