Robert Cabe
Thousand Palms,CA
Summary
Professional, adaptable and self-motivated Customer Service Specialist with over 20 years of experience building and maintaining strong customer relationships, resolving complex issues and driving customer retention and brand loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Seasonal Ticket Sales Associate
Desert Champions, LLC
01.2024 - Current
- Processed Ticket Sales for the BNP Paribas Open Tennis tournament in Indian Wells, CA, via telephone and in-person, using ticketing software system.
- Assisted Customers on telephone and in-person with all questions, and helped resolve all issues and concerns.
- Provided exceptional customer service while providing information for events, tickets, schedules, venue layouts, and hospitality services.
- Balanced money with supervisor at end of shift.
Seasonal Specialist
Apple
08.2024 - 01.2025
- Provided excellent frontline customer service: discovering customer needs, and advising them of appropriate solutions.
- Presented, demonstrated and sold a wide array of Apple products to a high volume of customers.
- Used point of sale technology to process customer purchases, returns and trade-ins.
- Activated and assisted in setting up new customer devices.
- Assisted in inventory management and visual merchandising.
Senior Client Services Manager
Futuredontics
03.2020 - 05.2022
- Managed Large book of business with over 300 Accounts, including multi-practice organizations exceeding $500K in annual revenue.
- Interviewed, trained and managed team of tier 1 Customer Service Representatives.
- Managed all aspects of Client billing including invoicing, billing concern investigations, collections and payment processing.
Senior Client Services Representative
Futuredontics
01.2012 - 03.2020
- Managed very large and active territory of clients, onboarding new accounts and owning for entire lifecycle.
- Specialized in resolving complex and escalated client issues, with emphasis on saving accounts that threatened to cancel services retaining in excess of $800 K in company revenue.
- Headed and mentored small team of tier 1 Client Services Representatives, boosting efficiency and quality of client interactions.
- Provided first tier tech support for SaaS clients utilizing homegrown patient appointment and communication tools.
- Attended national trade shows and made onsite visits to personally meet clients and drive brand loyalty.
Education
Associate of Arts - Liberal Arts And Humanities
College of The Desert
Palm Desert, CA05-2023
Skills
- Customer Care Expertise
- Customer Relationship Development
- Strong written and verbal communication skills
- Interdepartmental collaboration
- Time management and meeting deadlines
- Microsoft Office
- Active listening
- Issue resolution
Certification
Graduate of Two-year Program in Acting
The Sanford Meisner Center for for the Arts - North Hollywood, CA.
Timeline
Seasonal Specialist
Apple
08.2024 - 01.2025
Seasonal Ticket Sales Associate
Desert Champions, LLC
01.2024 - Current
Senior Client Services Manager
Futuredontics
03.2020 - 05.2022
Senior Client Services Representative
Futuredontics
01.2012 - 03.2020
Associate of Arts - Liberal Arts And Humanities
College of The Desert
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