Microsoft Office
Robert Cagle
Customer Service Specialist
Milwaukee,WI
Summary
Hardworking Consultant gifted at turning prospects into clients and delivering exceptional presentations. Engaging, personable and focused on delivering exemplary customer service. Outstanding motivator with adaptable communication style and success in collaborating across organizational levels.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Freelance Consultant
Self Employed Services
Milwaukee, United States
01.2021 - Current
- Initiated success of client's organization by improving performance, hiring practices and management systems.
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Created customer support strategy to increase customer retention.
- Developed 85% effective improvement in Customer retention
Customer Service Associate
Coca Cola
Milwaukee, Wisconsin
01.2015 - 03.2021
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
Customer Relations Representative
Menards
Milwaukee, WI
01.2013 - 06.2015
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
High School Diploma -
Vincent High School
Milwaukee, WI 08.2005 - 06.2009
Skills
Client service optimization
Brand enhancements
Business Development
Customer Relations
Sales proficiency
Revenue growth
Project Management
Accomplishments
- Documented and resolved marketing Strategies which led to Increased traffic low to multiple Online platforms
- Increased Brand Revenue by 12% within 60 days of re-branding consultation Services for online Platforms
- Increased Project participation By 45%
Software
Google Suites
Timeline
Freelance Consultant
Self Employed Services
01.2021 - Current
Customer Service Associate
Coca Cola
01.2015 - 03.2021
Customer Relations Representative
Menards
01.2013 - 06.2015
High School Diploma -
Vincent High School
08.2005 - 06.2009