Robert Calderon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Client Navigator
Health & Hospitals Corp
08.2013 - Current
- Used customer relationship management software to track client activities, needs and tasks.
- Resolved conflict and assisted with client altercations and crisis episodes.
- Demonstrated cultural competency and sensitivity according to client and employee need.
- Maintained confidentiality to comply with HIPAA and 42 CFR, Part 2.
- Helped patients connect with transportation resources, assisting with logistical issues to streamline client relations.
- Assisted members with social determinants of health and linked to appropriate community resources.
- Maintained confidential health information according to state and federal regulations.
- Utilized Microsoft Word to edit, create and save confidential documents.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Driver
Preferred Luxury Car Service
01.2000 - 08.2013
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
Mailroom Clerk
Banque Paribas
01.1990 - 06.1999
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Stamped sealed and sorted mail for delivery to other brances.
- Maintained high level of confidentiality with mail items in line with regulations.
- Maintained clean and organized mail room to promote safety and efficiency.
Education
High School Diploma -
James Monroe High School
New York, NY06.1986
Skills
- Providing Information and Resources
- Registration and Scheduling
- Calm and Effective Under Pressure
- Caring and Empathetic
- Resolving Problems
- Gathering Information From Patients
- Communicating to Patients and Families
- Building Rapport and Credibility
- Documenting and Recording Information
- Regulatory Compliance
- Time Management and Organization
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Client Navigator
Health & Hospitals Corp
08.2013 - Current
Driver
Preferred Luxury Car Service
01.2000 - 08.2013
Mailroom Clerk
Banque Paribas
01.1990 - 06.1999
High School Diploma -
James Monroe High School
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