Robert Caldwell
Manchester,KY
Summary
Driven Clinic Lead with a proven track record at AdventHealth Manchester, adept in strategic planning and resource utilization. knowledgable in business analysis and operations, with a commitment to achieving high-quality patient care and organizational goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy.
Overview
15
15
years of professional experience
Work History
Telemetry Technician
AdventHealth Manchester
05.2024 - Current
- Monitor telemetry station for all patients on telemetry
- Assist with transfers for the ICU to other facility
- Provide bedside patient care to ICU patients when scheduled as PCT
- Maintain annual arrhythmia compentency
Clinic Lead
AdventHealth Manchester
07.2023 - Current
- Responding to patient needs/emergencies to provide prompt and correct intervention
- Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
- Ensured accurate documentation of all patient records, contributing to improved quality assurance measures.
- Acted as a clinical resource for colleagues seeking guidance on best practices or challenging cases, contributing to a supportive learning environment within the unit.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Engaged with frontline employees to understand their challenges and perspectives, leading to more effective problem-solving.
- Fostered culture of open communication and collaboration, which was crucial for successful implementation of lean principles.
Telehealth Coordinator
AdventHealth Manchester
10.2021 - Current
- Train qualified health care professionals/providers on how to use telehealth equipment and software
- Help develop/evolve workflows of current and new service lines
- Work with local and corporate AIT teams to develop strategies for telehealth implementation
- Maintain knowledge of most recent legislation and CMS guidelines for billing and quality assurance
- Support local staff with troubleshooting telehealth equipment
- Gathered and organized equipment to support operations.
- Entered data, generated reports, and produced tracking documents.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Helped develop six new service lines.
High School Softball Assistant Coach
Leslie County Board Of Education
01.2021 - 06.2022
- Coached players on successful batting, pitching and catching techniques.
- Helped players develop skills such as discipline and observation to further enhance team success.
- Provided effective physical training and conditioning to meet player position requirements and team needs.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
Laboratory Collection Specialist
Lexar Laboratories
10.2020 - 10.2021
- Printed result reports and submitted for review
- Adhered to compliance standards for confidentiality, accuracy and safety
- Collected urine, saliva and blood samples for testing
- Labeled and prepared specimens for shipment to laboratory facilities
- Completed in-house testing procedures for quick results
- Observed all defined lab protocols in regard to specimen processing and collection, maintaining standards to promote accuracy and precision in results
- Fostered lab safety and protected team members by following established protocols and reporting safety hazards to appropriate personnel
- Identified process improvements in day-to-day functioning of department
- Created and maintained computerized record management systems to record and process data and generate reports
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
- Verified important patient information such as Name, Address and Insurance information for entry into patient management system
- Reviewed documentation for compliance with requirements and accuracy of information
Laboratory Collection Specialist
KnoxTox And Medical
10.2018 - 12.2020
- Printed result reports and submitted for review
- Adhered to compliance standards for confidentiality, accuracy and safety
- Collected urine, saliva and blood samples for testing
- Labeled and prepared specimens for shipment to laboratory facilities
- Completed in-house testing procedures for quick results
- Observed all defined lab protocols in regard to specimen processing and collection, maintaining standards to promote accuracy and precision in results
- Fostered lab safety and protected team members by following established protocols and reporting safety hazards to appropriate personnel
- Identified process improvements in day-to-day functioning of department
- Created and maintained computerized record management systems to record and process data and generate reports
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
- Verified important patient information such as Name, Address and Insurance information for entry into patient management system
- Reviewed documentation for compliance with requirements and accuracy of information
Medical Scribe
Cherished Care
01.2018 - 10.2018
- Applied charges and updated patient records by using DRChrono EMR
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts
- Verified signatures and checked medical charts for accuracy and completion
- Accompanied physicians through day in fast-paced, stressful environments
- Selected appropriate ICD-10 and CPT codes for records
- Accepted dictated notes and produced professional documents with outlined information
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
- Developed advanced proficiency in EMR records management software
- Corrected grammar, spelling and syntax mistakes
- Determined information to be included in reports
- Attentively listened to recorded materials, transcribing it verbatim
- Transcribed sensitive documents with complete confidentiality
Medical Scribe
Appalchian Institute For Addiction Recovery
12.2014 - 12.2016
- Applied charges and updated patient records by using EMR
- Used EMR to input information into computerized patient record system
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts
- Developed advanced proficiency in medical records management software
- Selected appropriate ICD-10 and CPT codes for records
- Stayed on top of current patient loads to facilitate efficient and organized workflow
- Verified signatures and checked medical charts for accuracy and completion
- Accompanied physicians through day in fast-paced, stressful environments
- Accepted dictated notes and produced professional documents with outlined information
- Corrected grammar, spelling and syntax mistakes
- Attentively listened to recorded materials, transcribing it verbatim
- Transcribed sensitive documents with complete confidentiality
Medical Assistant
Appalachian Institute For Addiction Recovery
05.2010 - 06.2014
- Maintained detailed records of test results by entering data and patient information into computer
- Obtained client medical history, including medication information, symptoms and allergies
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Escorted patients to examination rooms
Education
High School Diploma -
North Laurel High School
London, KY 08.2006 - 06.2010
Post Graduate Education
University of Louisville School of Medicine
Louisville, KY 07.2014 - 04.2017
Bachelor of Science - Biology
Alice Lloyd College
Pippa Passes, KY 08.2010 - 05.2014
Associate of Science - Nursing
Galen College of Nursing
Hazard, KY 05.2001 -
Skills
Time Management
Employee engagement
Resource utilization
Cost controls
Business analysis
Business operations
Staff management
Strategic planning
Additional Training and Courses
- HIPPA Certification - as a scribe, specimen collector, and document scanner
- CPR Certification
Timeline
Telemetry Technician
AdventHealth Manchester
05.2024 - Current
Clinic Lead
AdventHealth Manchester
07.2023 - Current
Telehealth Coordinator
AdventHealth Manchester
10.2021 - Current
High School Softball Assistant Coach
Leslie County Board Of Education
01.2021 - 06.2022
Laboratory Collection Specialist
Lexar Laboratories
10.2020 - 10.2021
Laboratory Collection Specialist
KnoxTox And Medical
10.2018 - 12.2020
Medical Scribe
Cherished Care
01.2018 - 10.2018
Medical Scribe
Appalchian Institute For Addiction Recovery
12.2014 - 12.2016
Post Graduate Education
University of Louisville School of Medicine
07.2014 - 04.2017
Bachelor of Science - Biology
Alice Lloyd College
08.2010 - 05.2014
Medical Assistant
Appalachian Institute For Addiction Recovery
05.2010 - 06.2014
High School Diploma -
North Laurel High School
08.2006 - 06.2010
Associate of Science - Nursing
Galen College of Nursing
05.2001 -
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