Robert Caldwell
Knoxville,TN
Summary
Well-organized House Cleaner with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs.
Reliable [Job Title] dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Janitorial/House Cleaner
Pams Cleaning Service
01.2020 - 09.2023
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Dusted picture frames and wall hangings with cloth.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Emptied trashcans and transported waste to collection areas.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Polished fixtures to achieve professional shine and appearance.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Corrections Officer
Cleburne County Jail
03.2011 - 05.2019
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Authored incident reports for management on violations and discrepancies.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Demonstrated strong leadership abilities while serving as shift supervisor, coordinating officer assignments, resolving conflicts among staff members, and providing feedback on performance evaluations.
- Supported mental health initiatives within the institution by working closely with psychological services personnel to identify and address inmate concerns or needs.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Streamlined inmate processing procedures for improved efficiency during intake, transfer, and release periods.
- Routinely counted inmates and in response to potential security breaches.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Oversaw and maintained custody of [Number] inmates in maximum security.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Examined incoming and outgoing mail to detect contraband.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints, and searches.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Assisted in intake and release of inmates.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Investigated and responded to incidents of inmate misconduct.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Documented inmate behavior and activities in logbooks.
- Administered drug tests to inmates.
Bail Bondsman
A Rhonda Angle
07.2009 - 03.2011
- Enhanced client satisfaction by providing timely and efficient bail bond services.
- Reduced paperwork errors by diligently reviewing and verifying all required documentation.
- Collaborated with a diverse range of professionals including attorneys, judges, and court clerks for seamless case management.
- Supported families during emotionally challenging times by offering compassionate guidance throughout the bail process.
- Maintained up-to-date knowledge of industry regulations to ensure compliance in all transactions.
- Developed strong relationships with local law enforcement agencies, fostering trust and facilitating smoother operations.
- Increased client referrals by delivering exceptional customer service and prompt assistance during difficult situations.
- Assisted in locating fugitives, working closely with law enforcement to bring them back into custody as quickly as possible.
- Streamlined the bond process for faster results through effective communication with clients and court personnel.
- Assisted clients in understanding their rights under state laws regarding bail bond agreements, promoting transparency and trust.
- Safeguarded company assets by conducting thorough risk assessments before issuing bonds.
- Conducted comprehensive background checks on potential clients, identifying any red flags or risks before issuing bonds.
- Provided clear explanations of complex legal procedures, ensuring clients fully understood their responsibilities and obligations.
- Reviewed [Number] accounts per day that were behind on payment to decide appropriate action.
- Located people failing to appear in court.
- Answered all customer inquiries.
- Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
- Updated database and kept accurate records.
- Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
Correctional Officer
Cleburne County Jail
05.2007 - 07.2009
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Interviewed inmates to obtain information and assess needs.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Observed behavior of residents individually and in groups.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Received and accounted for personal possessions and determined inmate work assignments.
- Streamlined inmate check-in and processing, increasing efficiency.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Ensured security of facility perimeter by conducting routine patrols.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Provided assistance and guidance to inmates regarding daily activities.
- Interviewed inmates to obtain information and evidence.
- Responded to inquiries from inmates and other members of public.
- Coordinated with other law enforcement personnel to exchange information.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints, and searches.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Assisted in intake and release of inmates.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Investigated and responded to incidents of inmate misconduct.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Documented inmate behavior and activities in logbooks.
- Administered drug tests to inmates.
Driver/Logistics Specialist
E.A.I./Department Of Homeland Security
06.2000 - 04.2007
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered goods and products to customer on time and in excellent condition.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Education
GED -
State Of Alabama High School Equivalency
Gadsden, AL Branch10-1975
GED -
Jefferson Davis High
Montgomery, AL07-1975
Accomplishments
- Cleaned an average of [Number] homes per day.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Timeline
Janitorial/House Cleaner
Pams Cleaning Service
01.2020 - 09.2023
Corrections Officer
Cleburne County Jail
03.2011 - 05.2019
Bail Bondsman
A Rhonda Angle
07.2009 - 03.2011
Correctional Officer
Cleburne County Jail
05.2007 - 07.2009
Driver/Logistics Specialist
E.A.I./Department Of Homeland Security
06.2000 - 04.2007
GED -
State Of Alabama High School Equivalency
GED -
Jefferson Davis High