Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Campbell

Ventura,CA

Summary

Highly skilled IT professional with a strong background in customer support, technical troubleshooting, and team leadership. Proven ability to oversee daily operations, resolve complex technical issues, and implement innovative solutions to enhance technology infrastructure. Known for exceptional communication, collaboration, and strategic planning skills, with a demonstrated commitment to maintaining customer satisfaction and driving organizational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Customer Support Technician II

City of Ventura
Ventura, California
01.2023 - Current
  • Lead troubleshooting of technical issues via phone, online, and remote sessions to ensure swift resolution and minimal downtime.
  • Provide detailed instructions for software installation and configuration to end users.
  • Create and manage customer accounts, maintained accurate records, and updated customer profiles in compliance with organizational policies.
  • Develop and implement best practices for quality customer service, while meeting productivity and performance goals.
  • Design and deliver training materials to enhance user understanding of hardware, software, and system applications.
  • Evaluate and recommend hardware and software upgrades to improve operational efficiency and user experience.
  • Worked in tandem with the city's infrastructure team for an efficient MFA and MDM rollout.
  • Serve as an Okta liaison and assisted user with; user access, security groups, troubleshooting issues, and the re-enrollment of devices.

Disaster Information System Technician

Interface Children & Family Services
Camarillo, USA
06.2022 - 07.2023
  • Direct oversight of the Vision Link client Disaster Recovery Information Exchange intake system specializing in the creation, updating and coordination of various forms.
  • Managed active users and roles within the system to delegate access to private client information and uphold HIPAA standards within the system.
  • Detected flaws in customer and account data, resolving issues and communicating with supervisors.
  • Documented troubleshooting and technical procedures for installing and using company systems.
  • Managed the inventory of technical hardware into company database, audited deployed equipment to ensure optimal and accurate disbursement and usage of equipment.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.

IT Department Manager

Raddico
Oxnard, USA
05.2021 - 06.2022
  • Diagnosed and repaired company computers and servers to restore them to working order.
  • Managed the inventory of technical hardware in the company database, audited deployed equipment to ensure optimal and accurate disbursement, and usage of equipment.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.

Education

Associate of Science - Computer Networking And Information Technology

Oxnard College
Oxnard, CA
12.2022

Certificate of Achievement - Computer Networking And IT: Cloud Computing Focus

Oxnard College
Oxnard, CA
12-2022

Skills

  • Active Directory
  • Communication
  • Customer service
  • Hardware deployment
  • Multitasking
  • Reliable
  • Remote support
  • Resource coordination
  • Service ticket tracking
  • Strategic planning
  • Troubleshooting

Certification

  • RWSV210 Service Technician Best Practices
  • RWSW200 Lenovo Service
  • RWSW202 Lenovo Resources
  • Servicing HP Desktops, Workstations and Notebooks for Service Technicians (v.2018)
  • Solution Awareness Training for Field Service Technicians Rev A
  • Replacement System Board DMI Programming
  • Mobility Service Qualification (v.2017)
  • Dell Client 2000 2020 (ID:3268)
  • Dell Client Foundations 2021
  • Dell EMC DSP Customer Services and Expectations
  • Dell EMC DSP Navigation of Tools and Portals
  • Dell EMC Product Introduction

Timeline

IT Customer Support Technician II

City of Ventura
01.2023 - Current

Disaster Information System Technician

Interface Children & Family Services
06.2022 - 07.2023

IT Department Manager

Raddico
05.2021 - 06.2022

Associate of Science - Computer Networking And Information Technology

Oxnard College

Certificate of Achievement - Computer Networking And IT: Cloud Computing Focus

Oxnard College

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Robert Campbell