Robert Campbell
8451 Hwy 17 Bucyrus,MO
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals. My expertise spans from quality control to efficient process management, achieving significant improvements in workflow and operational efficiency.
Overview
19
19
years of professional experience
Work History
Supervisor
Evans Sports
04.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Special Assembly
Evans Sports
09.2018 - Current
- Plan and establish work schedules, assignments, and production sequences to meet production goals.
- Inspect materials, products, or equipment to detect malfunctions or defects.
- Confer with management or subordinates to resolve worker issues, complaints, or grievances.
- Set up and adjust machines and equipment.
- Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
- Operate fork lift and other machinery efficiently.
- Maintain and repair machinery.
Customer Service Manager
Gamo Outdoor USA
11.2012 - 12.2017
- Facilitate consumer relations, relationships between management and employees, including different branch offices.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Manage in-house communication courses.
- Establish a working relationship with clients as well as consumers.
- Provided information and assistance to clients at trade shows.
- Develop reports concerning activities and information.
Quality Control
Gamo Outdoor USA
10.2007 - 10.2009
- Maintain current knowledge of the quality control field, relying on current literature pertaining to material use, technological advances, or statistical studies.
- Review plans and confer with research or support staff to develop new products/processes.
- Inspect incoming product and prepare QA reports of findings.
- Troubleshoot and repair optics for warranty.
Shipper
Gamo Outdoor USA
08.2005 - 10.2007
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
- Maximized warehouse space utilization through strategic pallet stacking techniques and optimized storage layouts.
- Conducted regular inventory audits to minimize discrepancies between actual stock levels and system records.
- Collaborated with other departments on supply and quality issues.
Education
No Degree - Gunsmithing
Foley-Belsaw Institute
River Falls, WI03-2004
Skills
- Administration and management
- Judgement and decision making
- Critical thinking
- Time management
- Customer and personnel service
- Production and processing
- Complex problem solving
- Active learning
- Mathematics
- Mechanical/equipment maintenance
- Management of personnel resources
- Operation monitoring
Timeline
Supervisor
Evans Sports
04.2022 - Current
Special Assembly
Evans Sports
09.2018 - Current
Customer Service Manager
Gamo Outdoor USA
11.2012 - 12.2017
Quality Control
Gamo Outdoor USA
10.2007 - 10.2009
Shipper
Gamo Outdoor USA
08.2005 - 10.2007
No Degree - Gunsmithing
Foley-Belsaw Institute
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