Robert Campbell
Harrogate,Tennessee
Summary
Medical office professional prepared to excel in front desk role. Possesses valuable experience in patient interactions and administrative tasks, ensuring smooth daily operations. Known for teamwork, adaptability, and delivering high-quality service with focus on patient satisfaction.
Overview
9
9
years of professional experience
Work History
Front Desk Coordinator
Servolution Health Services
02.2023 - 03.2025
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
Contractor
Senture
05.2022 - 02.2023
- Able to navigate multiple health plans and scripts to ensure members understand and are comfortable with terms and conditions
- Promotes high energy and enthusiasm with client members and teammates alike
- Consistently meets daily goals and tasks made by the leaders and by the company
- Able to make accurate adjustments, reschedules, and cancellations with members
- Able to de-escalate when needed, turn-over to escalations and complaints to member services and network services
- Follows HIPAA laws and guidelines and takes pride in protecting the client's health information
Store Manager
Vapor Fox/Poppa's Vapor Supply
09.2016 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Pastoral Psychology - Counseling Psychology
Clarion School of Ministry
Blackwell, OK05-2027
Diploma - General Studies
Thomas Walker High School
Lee County, Virginia06.1998
Skills
- Administrative skills
- POS systems
- End-of-day reporting
- Visitor check-in skills
- Multi-line phone systems
- Schedule management
- Listening skills
- Cash handling
- EMR systems proficiency
- Appointment setting
Timeline
Front Desk Coordinator
Servolution Health Services
02.2023 - 03.2025
Contractor
Senture
05.2022 - 02.2023
Store Manager
Vapor Fox/Poppa's Vapor Supply
09.2016 - 05.2022
Pastoral Psychology - Counseling Psychology
Clarion School of Ministry
Diploma - General Studies
Thomas Walker High School
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