Summary
Overview
Work History
Education
Skills
Timeline
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Robert Cantwell II

Wheatfield,IN

Summary

Resourceful Branch Manager offering more than 23 years of experience in challenging, fast-paced distribution environments. Amiable professional known for leading constructive and cooperative working relationships within team setting.

Overview

25
25
years of professional experience

Work History

Assistant Branch Manager

SRS Distribution
08.2022 - Current
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised team of 5-10 branch employees and made recommendations regarding performance evaluations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.

Outside Sales Associate

SRS Distribution
05.2022 - 08.2022
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Built strong client rapport to establish diversified network of connections.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Collaborated with internal teams to fulfill orders and meet customer needs.

Branch Manager

SRS Distribution
12.2012 - 05.2022
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Established budgets and strategic business plans for daily operations.
  • Managed largest branch among local competition in region, achieving high customer satisfaction rates.
  • Manage 16 - 22 employees at all times.
  • Maintained a fleet of 10+ delivery vehicles.
  • Developed long term relationships with vendors and customers.

Operations Manager

Gary Hobart Roofing
06.2001 - 12.2012
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
  • Implemented process innovations to improve overall performance and reduce labor costs.
  • Acquired by SRS in December of 2012.

Operations Manager

Allied Building Products
05.1998 - 06.2001
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Work with customers and branch employees to offer the best service possible.

Education

High School Diploma -

Bishop Noll Institute
Hammond, IN
06.1995

Skills

  • Excels in Team Leadership
  • Relationship Building
  • Interviewing and Hiring
  • Performance Reviews
  • Account Review
  • Coaching and Mentoring
  • Branch Operations Management
  • Decision Making
  • Service Oriented

Timeline

Assistant Branch Manager

SRS Distribution
08.2022 - Current

Outside Sales Associate

SRS Distribution
05.2022 - 08.2022

Branch Manager

SRS Distribution
12.2012 - 05.2022

Operations Manager

Gary Hobart Roofing
06.2001 - 12.2012

Operations Manager

Allied Building Products
05.1998 - 06.2001

High School Diploma -

Bishop Noll Institute

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Robert Cantwell II