Summary
Overview
Work History
Education
Skills
Timeline
Robert Capers

Robert Capers

Bend,OR

Summary

Highly personable customer service/sales professional with over 13 years client handling experience. A self-starter and quick learner skilled in negotiation with proven ability to deliver results, functioning well independently or as part of a team. Reliable and driven, with strong time management skills. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Maryland rental market for rental properties and impressive financial management skills. Expert user of Yardi.

Overview

13
13
years of professional experience

Work History

Leasing Consultant II

Hendersen-Webb, INC
05.2016 - Current
  • Tracking all phone and walk-in traffic by recording it into system daily; prepared weekly traffic reports
  • Assist prospective residents with application process and gather supporting documentation
  • Maintained vacancy rate below 5%. Manage vacancies by maintaining vacancy report daily, performing all checklist items to prepare ensure vacant apartments are ready for move-in
  • Promote resident retention through completion of tasks in Resident Retention Plan; Planning, assisting with, and participating in community events for residents
  • Visit competitor properties quarterly to stay informed of competitor specials
  • Assist Management in establishing, promoting, and maintaining positive relations with residents and with everyday operations of property
  • Provide prospects, residents, and vendors with assistance in scheduling building tours, maintenance, communicating building procedures and supplying general building information
  • Coordinate, market and participate in resident outreach and marketing events
  • Provide support to Property Managers by producing, modifying and distributing various forms, spreadsheets, manuals, information packages
  • Process correspondence with residents, contractors and other third parties for Property Management staff
  • Assist in electronic/hard copy filing systems for all residents, invoices, purchase orders, vendors, and other files
  • Contribute toward operational needs by helping to provide phone coverage, administrative support related to maintaining property management operations as well as other duties as assigned
  • Train new consultants

Sales Associate

Sears
10.2011 - 01.2017
  • Maximized sales goals by selling and servicing customers in Appliances department while generating over 3 million dollars in sales
  • Sustained knowledge of products and current promotions while assisting customers by recommending select services based on customer needs and desires
  • Demonstrated use and operations of devices to customers by answering questions regarding service, costs and benefits associated with products
  • Provided assistance with purchase options including credit, leasing checkout, exchanges and returns while handling customer issues and concerns

Car Sales Consultant

Jim Smolich Hyundai
02.2011 - 08.2011
  • Highlighted features, gathered information, inspected vehicles, compared and contrasted competitive models and demonstrated vehicle operations for new and used vehicles
  • Built rapport, qualified buyers by understanding interests and requirements of buyer, matched interests and requirements to various models
  • Developed and maintained relationships with new as well as existing customers, responded to inquiries, and suggested trade-ins
  • Negotiated price; asking sales; completing sales or purchase contracts; closed sales by overcoming objections; explained provisions and financing; delivered automobiles
  • Completed cold calling and appointment setting as well as inbound internet and phone sales

Overnight Security, House Person

Shilo Inn
Bend, OR
07.2010 - 03.2011
  • Patrolled hotel property securing doors, stairwells, fitness center and restaurant to ensure safety of seven buildings
  • Upheld exterior grounds to include snow removal during winter months
  • Transported daily restaurant earnings to on-site safe
  • Delivered room service as needed
  • Maintained cleanliness of hotel pool, fitness area and common areas while assisting housekeepers with cleaning guest rooms

Education

Some College (No Degree) - Medical Terminology

Terminology St. Vincent De Paul, Baltimore, MD

High school diploma - Comparative Literature

Baltimore City College
06.2003

Skills

  • Property Management
  • Account Management
  • Event Planning
  • Application Processing
  • Move-In Coordination
  • Lead Generation
  • Document Uploading
  • Flexible and Adaptable
  • Self-Motivated
  • Report Preparation
  • Customer Relationship Management
  • Product and Service Knowledge
  • Contract Negotiation and Closing Tactics

Timeline

Leasing Consultant II - Hendersen-Webb, INC
05.2016 - Current
Sales Associate - Sears
10.2011 - 01.2017
Car Sales Consultant - Jim Smolich Hyundai
02.2011 - 08.2011
Overnight Security, House Person - Shilo Inn
07.2010 - 03.2011
Terminology St. Vincent De Paul - Some College (No Degree), Medical Terminology
Baltimore City College - High school diploma, Comparative Literature

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Robert Capers