Robert Capestany
Denton,TX
Summary
Proven Regional Operations Manager with a track record of enhancing customer satisfaction and streamlining operations at Zytron. Expert in relationship building and negotiation, adept at fostering professional growth and increasing market share. Achieved significant improvements in efficiency and customer care, leveraging skills in sales presentations and objection handling to exceed targets.
Overview
39
39
years of professional experience
Work History
Salesperson
James Wood Cadillac Denton
Denton, TX
11.2003 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Improved customer service and telecommunication skills to build lasting relationships.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Expanded customer base through targeted prospecting and networking efforts.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Located merchandise across various stores to address customer needs.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Developed and grew leads through repeat business and customer referrals.
Regional Operations Manager
Zytron , First Image, Anacomp
Dallas, TX
09.1985 - 10.2003
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Traveled to over Number locations per week to manage each store and perform reviews of individual managers and employees.
- Developed processes to save on costs and prevent losses.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Enforced compliance with local, state and federal regulations and company standards.
Education
Associate In Electronics Engineering Technology - Electronics Engineering
ITT Technical Institute
Arlington,TXSkills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Sales process
- Negotiation
- Sales Presentations
- Objection handling
- Product description
- Relationship selling
Accomplishments
Multiple Salesperson of the Year Awards over 20 years of Sales Experience.
Always current on Training in my Profession.
Timeline
Salesperson
James Wood Cadillac Denton
11.2003 - Current
Regional Operations Manager
Zytron , First Image, Anacomp
09.1985 - 10.2003
Associate In Electronics Engineering Technology - Electronics Engineering
ITT Technical Institute