Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Carknard

Albany,NY

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

47
47
years of professional experience

Work History

Sales Associate

Home Depot
03.2016 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Warehouse Worker

Stratton VA Medical Center
06.2002 - 02.2014
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Received and processed warehouse orders using handheld scanner.
  • Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
  • Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
  • Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
  • Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
  • Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
  • Loaded and unloaded cargo for receiving, dispatching, and staging of freight.
  • Adhered to company policies regarding attendance punctuality, contributing to a positive work culture and team cohesion.
  • Contributed to on-time order fulfillment by consistently meeting or exceeding pick accuracy rates.
  • Reduced order processing time with accurate picking, packing, and shipping of products to customers.
  • Operated various warehouse equipment such as forklifts, pallet jacks, and hand trucks to efficiently handle materials.
  • Assisted warehouse lead with inventory controls by following quality standards, resulting in smooth audits.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Prepared necessary documentation for outbound shipments, ensuring compliance with carrier requirements and regulations.
  • Participated in periodic physical inventories, assisting in accurate counts and reconciliation efforts.
  • Expedited urgent orders through prioritization of tasks while maintaining attention to detail during high-pressure situations.
  • Maintained clean, orderly work environment free of hazards.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Operated equipment while observing standard safety procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.

Lead Pharmacy Technician

Stratton VA Medical Center
05.1985 - 06.2002
  • Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
  • Reviewed and verified customer information and insurance provider information.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
  • Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
  • Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Licensed Practical Nurse

Stratton VA Medical Center
07.1978 - 05.1985
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
  • Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Comforted and counseled patients and families throughout care process.
  • Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Educated patients and families on health promotion, disease prevention, and self-care management strategies.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Maintained a safe and therapeutic environment for patients through effective risk assessment and crisis intervention strategies.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
  • Delivered culturally competent care that respected diverse patient populations'' unique values, beliefs, and traditions.
  • Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
  • Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Enhanced patient care by performing comprehensive assessments and developing individualized care plans.
  • Streamlined nursing processes by implementing evidence-based practices that improved clinical workflow efficiency.
  • Reduced hospital readmissions by providing thorough discharge planning and follow-up care coordination.
  • Supported patients and families through education on home care procedures, enhancing post-discharge outcomes.
  • Monitored patient reactions to medications and treatments, quickly addressing adverse reactions.
  • Improved patient satisfaction with empathetic communication and timely response to needs.
  • Facilitated patient education on disease management and prevention, empowering individuals towards healthier lifestyles.
  • Conducted regular patient assessments to identify changes in health status, enabling timely interventions.
  • Maintained meticulous records of patient care, treatments, and progress, ensuring continuity of care.
  • Collaborated with interdisciplinary healthcare team members to develop individualized care plans for patients.
  • Developed patient care plans to address individual needs, promoting faster recovery.
  • Enhanced patient recovery by providing compassionate care and closely monitoring vital signs.
  • Advocated for patients' needs and preferences with healthcare providers, fostering patient-centered care.
  • Assisted in minor surgical procedures, enhancing patient comfort and supporting surgical team efficiency.
  • Delivered wound care and managed dressings, preventing infections and promoting healing.
  • Administered medications to ensure adherence to treatment plans, improving health outcomes.
  • Coordinated with pharmacy staff to ensure accurate medication dispensing, minimizing errors.
  • Streamlined medication administration processes, reducing wait times and increasing patient compliance.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Reviewed patient history to verify conditions and current medications.
  • Delivered emotional support to patients and families during challenging times.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Provided patient education on health care issues and prescribed medications.
  • Evaluated patient histories, complaints, and current symptoms.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Helped patients complete bathing, dressing and eating.
  • Took samples to complete diagnostic and routine assessment tests.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
  • Developed and implemented individualized patient care plans.
  • Coordinated patient transfers to other facilities.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.

Education

No Degree - NURSING

ALBANY MEDICAL CENTER SCHOOL OF NURSING
Albany, NY

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Home Depot
03.2016 - Current

Warehouse Worker

Stratton VA Medical Center
06.2002 - 02.2014

Lead Pharmacy Technician

Stratton VA Medical Center
05.1985 - 06.2002

Licensed Practical Nurse

Stratton VA Medical Center
07.1978 - 05.1985

No Degree - NURSING

ALBANY MEDICAL CENTER SCHOOL OF NURSING
Robert Carknard