Robert Carlson
Pensacola
Summary
Dynamic and results-oriented Store Manager with over 9 years of experience in retail sales, customer service, and team leadership. Proven track record in driving sales, enhancing customer satisfaction, and managing store operations at Mattress Firm. Adept at creating high-performing teams, setting goals, and maintaining operational excellence in a fast-paced retail environment. Strong communication, organizational, and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager / Sales
Mattress Firm
Gulf Breeze
12.2015 - 03.2025
- Successfully managed daily operations of the store, including sales, inventory management, and staff supervision
- Drove sales and consistently exceeded revenue targets, contributing to the overall growth and profitability of the business
- Led, trained, and mentored a team of sales associates, fostering a positive work environment and high morale
- Delivered exceptional customer service, ensuring that customers’ needs were met and issues resolved in a timely manner
- Developed and implemented sales strategies, marketing initiatives, and promotions to increase store traffic and sales
- Oversaw inventory control, ensuring accurate stock levels and minimizing loss
- Analyzed sales data and customer trends to make informed decisions on product placement and promotions
- Achieved recognition for outstanding performance in sales and customer service
Sales Vendor/Merchandiser
Buffalo Rock Pepsi
Pensacola
01.2009 - 09.2015
- Assessed customer needs accurately in order to provide appropriate solutions.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Resolved customer complaints promptly and efficiently.
- Created and implemented promotional campaigns for specific products or services.
- Provided training sessions on product features and benefits for new employees.
- Implemented effective cross-selling techniques when interacting with customers.
- Analyzed competitor activity to determine pricing strategies for products or services.
- Managed inventory levels of products to meet customer demands.
- Monitored customer feedback to assess buying trends and develop strategies accordingly.
- Provided customer service to existing and potential customers, including answering questions and providing product information.
Education
Associate in Science -
Coastal Alabama Community College
Brewton, AL05-2008
Skills
- Sales Strategy & Execution
- Team Leadership & Development
- Customer Relationship Management (CRM)
- Inventory & Stock Management
- Conflict Resolution
- Goal Setting & Achievement
- Retail Operations Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
Certification
The Aspire Journey - SkillSoft
References
- Jill Smith, 850-512-2852
- Austin Beede, 850-291-2489
- Adam Baker, 702-340-8159
Timeline
Store Manager / Sales
Mattress Firm
12.2015 - 03.2025
Sales Vendor/Merchandiser
Buffalo Rock Pepsi
01.2009 - 09.2015
Associate in Science -
Coastal Alabama Community College
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