Robert Carmendy
Foothill Ranch,CA
Summary
Highly motivated, seasoned General Manager, proficient in automotive dealerships variable and fixed operations. Recognized for performance excellence in all operational dealership metrics, customer experience, and ESI Strong ability to drive profits, controlling cost and achieve continuous process improvement. assessing customer needs and motivating staff to achieve sales goals in a professional manner. Specializing in ensuring an excellent customer experience to boost brand awareness and increase revenue. Considerable experience managing sales and interacting with customers Solid grasp of dealership operations remarkable ability to motivate and manage a sales staff.
Overview
33
33
years of professional experience
Work History
General Manager
Hyundai and Genesis of San Bruno
San Bruno, CA
08.2022 - 04.2024
- A new "open point", scaled volume to the #1 Hyundai and Genesis dealerships in Northern California with-in 6 months.
- Hired and developed a team to become the high performing dealership
- Instituted a strong customer experience in a temporary facility
- Trained and managed all departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Honda Van Nuys
Van Nuys, CA
12.2020 - 07.2022
- Coached and developed high-performance sales team with demonstrated success in selling
- Grew a very underperforming dealership to a $9M net profit dealership, over performer
- Directed and coordinated daily activities of the operational team including employees, hiring, training, and development. Implemented best practices.
- Created an environment of strong ESI, producing improved CSI and profitability
- Ensured employee provides customers with best-in-class experience.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Stevens Creek BMW, Sonic Automotive
Santa Clara, CA
05.2019 - 06.2020
- Rebuilt the dealership to become one of the top 10 BMW dealerships in the US
- Also, became the #1 BMW CPO volume dealership in the US, selling an average of 150 CPO units per month
- Met financial and administrative targets, accurately tracking funds and keeping records current
- Established to dealership be the #1 BMW dealership in Northern California.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Structured HR consulting services to support clients during organizational developments and changes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
General Manager / Partner
Rancho Santa Margarita Honda
CA
01.2011 - 04.2019
- Developed an underperforming Honda Dealership to one of the top performing Honda dealerships in the district /region
- Achieved the coveted Presidents Award for Honda
- Achieved the #1 Customer Satisfaction Honda Dealership in California, for 3 years
- Develop a low employee turnover, through exceptional ESI
- Developed strong Captive lender relationships
- Developed and aligned with OEM KPIs.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
General Manager
Buena Park Honda
Buena Park, CA
10.2008 - 01.2011
- Developed an under performing dealership to reach profitability.
- The dealership was at 72% sales EFF, reached 130% with-in 1 year
- Conducted regular meetings with senior management team to review progress against established objectives.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Trained employees on duties, policies and procedures.
General Manager - President
Champion Ford of Boulder
CO
05.2005 - 05.2008
- Developed the Dealership to a top performing dealership.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed long-range plans for business growth, resulting in increase in annual sales.
Platform Manager, COO
Champion Auto Group
Winsor, CO
05.2004 - 05.2005
- Managed Hyundai, Chevy, GMC, Kia, CJDR, Mazda, Ford dealerships in two states
- Developed 7 dealerships to the top of the market.
- Actively monitored industry trends related to platforms and products in order to stay ahead of competitive offerings.
- Developed and managed platform strategies to ensure customer satisfaction.
- Supervised the executive team, providing guidance on operational decisions.
- Developed comprehensive risk management plans to protect company assets.
- Developed and implemented strategic plans to achieve organizational objectives.
General Manager /Finance Director
AutoNation
Las Vegas, NV
05.1991 - 05.2004
- Doubled yearly net profit with-in a 1.5 years.
- Developed the dealer volume to the top 'board of Governors' volume dealership in the US
- Developed dealership to one of the top net profit dealerships for AutoNation.
- Used car volume averaged 250+ per month
- #2 total volume dealer in Nevada
- Recruited, trained and empowered employees to achieve key performance indicators.
- Developed service and sales strategies to improve retention and revenue.
Education
Associate of Arts - Electrical, Electronics Engineering Technologies
Wayne Community College
Goldsboro, NC06-1984
Skills
- Advertising and marketing Leadership and team building
- Strong communication skills Strategic planning abilities
- Financial management Critical thinking and results-
- Strong Negotiating Skills
- Ability to observe, evaluate
- Expense Control
- Staff Supervision
- Customer experience
- Staff Training and Development
- Top talent recruiting, hiring, and retention
Timeline
General Manager
Hyundai and Genesis of San Bruno
08.2022 - 04.2024
General Manager
Honda Van Nuys
12.2020 - 07.2022
General Manager
Stevens Creek BMW, Sonic Automotive
05.2019 - 06.2020
General Manager / Partner
Rancho Santa Margarita Honda
01.2011 - 04.2019
General Manager
Buena Park Honda
10.2008 - 01.2011
General Manager - President
Champion Ford of Boulder
05.2005 - 05.2008
Platform Manager, COO
Champion Auto Group
05.2004 - 05.2005
General Manager /Finance Director
AutoNation
05.1991 - 05.2004
Associate of Arts - Electrical, Electronics Engineering Technologies
Wayne Community College
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