Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Robert Carney Jr.

Reading,MA

Summary

Passionate about using data to tell stories that resonate with customers. Highly creative, strategic CD, with over 10 years of expertise in leading direct (and indirect) reports on customer engagement and multi-channel copywriting. Motivated by elevating those around me, and love the challenge of differentiating very similar products.

Overview

18
18
years of professional experience

Work History

Creative Director, Copy

SmartBear Software
06.2019 - Current
  • Oversee copy for corporate brand with emphasis on storytelling and the customer, with 19% increase in brand sentiment over four years
  • Lead copywriting for video, web pages, corporate/product positioning, email, social, paid media, etc
  • Co-manage creative team and mentor junior writers to handle expanding priorities and marketing department with 60% growth
  • Crafted company tagline, boilerplate, core values, to align brand for rapidly growing company
  • Established simple marketing brief process for 30% increase in job completion
  • Directed product-naming brainstorm sessions for better overall alignment
  • Performed data-driven research through customer interviews and usability tests
  • Trained marketing/sales on writing frameworks, email best practices, A/B testing

Recent accomplishments

  • Partnered with digital and growth marketing channels to optimize SmartBear landing page templates with A/B tests
  • New tagline, design, and copy for loadninja.com for 66% increase in free trials (above fold)
  • Optimized new trials page for SwaggerHub.com, with 18% improvement in high-quality leads.

Copywriter

Bose Corporation
12.2011 - 03.2019
  • Crafted compelling retail display copy to effectively set our products apart from similar offerings, engage customers, and increase sales
  • In-house agency writer: global copy, email, web/mobile, retail, UX, social, packaging, video, print, etc
  • Collaborated with art directors, engineers, and designers from idea to final
  • Interviewed subject matter experts and researched customer experience data
  • Simultaneously handled dozens of projects while staying on deadline
  • Brainstormed and pitched concepts to team leads and clients
  • Awarded several Bose Marketing awards for retail and social projects.

Copywriter

Eaton Vance Management
12.2013 - 02.2015
  • Wrote B2B digital and print copy for financial advisor audience to support sales
  • A/B tested and measured emails to improve CTR and conversion
  • Wrote campaign copy to cover all platforms with consistency
  • Worked with compliance and other departments to complete projects on deadline
  • QC'd content for events, conference calls, and other email/direct mail initiatives.

Copywriter

New York Life Retirement Plan Services
10.2009 - 10.2011

Copyeditor

Business Wire | Bowne & Co.
02.2006 - 10.2009

Copyeditor

Business Wire | Bowne & Co.
05.2005 - 10.2005

Education

Bachelor of Arts in English -

University of Massachusetts Dartmouth

Skills

    Storytelling

    Data-driven

    Communication

    Passion for customer

    Leadership and team management

    Creative copywriting

    Collaboration

    Strategic thinking

    Project management

    Branding / marketing principles

Websites

Timeline

Creative Director, Copy

SmartBear Software
06.2019 - Current

Copywriter

Eaton Vance Management
12.2013 - 02.2015

Copywriter

Bose Corporation
12.2011 - 03.2019

Copywriter

New York Life Retirement Plan Services
10.2009 - 10.2011

Copyeditor

Business Wire | Bowne & Co.
02.2006 - 10.2009

Copyeditor

Business Wire | Bowne & Co.
05.2005 - 10.2005

Bachelor of Arts in English -

University of Massachusetts Dartmouth
Robert Carney Jr.