Robert Carpenter
Belen
Overview
14
14
years of professional experience
Work History
Cleaning Technician / Professional Cleaner
Tidying Touch Cleaning
Belen, NM
03.2025 - Current
- Executed comprehensive inspections to uphold safety and sanitation compliance standards.
- Facilitated training sessions for new staff on effective cleaning techniques and proper utilization of tools and chemicals.
- Designed and implemented efficient cleaning schedules to enhance operational workflow.
- Managed client house keys and access codes, ensuring secure handling and confidentiality.
- Collaborated with team members to execute large-scale cleaning projects effectively.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
Direct Support Professional
Cornucopia Adult and Family Services
Albuquerque, NM
09.2024 - 03.2025
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Assisted clients in developing social skills through structured activities and community engagement.
- Implemented individualized care plans, ensuring alignment with client needs and preferences.
- Collaborated with multidisciplinary teams to evaluate client progress and adjust support strategies accordingly.
- Advocated for clients' rights and needs, promoting autonomy within service frameworks and guidelines.
- Monitored behavioral patterns, documenting changes to inform treatment plans and enhance service delivery efficiency.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Shop Hand/ Transport Driver
Tri-State General Contractors
Belen, NM
12.2023 - 08.2024
- Performed pre-trip inspections to ensure vehicle safety and reported any mechanical issues or malfunctions
- Adhered to all traffic laws, regulations, and safety procedures while operating vehicles
- Loaded and unloaded cargo using appropriate equipment such as pallet jacks or forklifts
- Secured cargo properly using straps, chains, or other securing devices to prevent damage during transportation
- Assisted in the maintenance of vehicles by performing routine checks on fluids levels (e.g., oil, coolant) and tire pressure
- Assisted with the loading and unloading of merchandise, ensuring proper handling and storage
- Adhered to all safety protocols and guidelines while operating machinery or handling hazardous materials
- Efficiently operated forklifts or other material-handling equipment to transport goods within the shop floor.
Team Lead/Forklift Operators
Propak
Belen, NM
07.2022 - 12.2023
- Assessed equipment functionality and safety protocols to ensure operational safety throughout the day.
- Directed distribution and signing of weekly safety topics to ensure team compliance and awareness.
- Assisted in processing 15 to 20 trailers by implementing tracking systems for inbound and outbound logistics. Supported team collaboration to facilitate timely trailer movements and enhance efficiency in logistics management.
- Oversaw trailer loading processes to ensure compliance with pallet specifications.
- Managed preparation and submission of paperwork for daily trailer processing.
- Organized and sanitized work area, ensuring equipment readiness for optimal functionality during subsequent shift.
Front End Supervisor/ Donation Center Manger
Savers
Albuquerque, NM
01.2018 - 07.2022
- Coordinated scheduling activities to align team availability with project deadlines and operational needs.
- Conducted interviews and assessments to identify and select top talent for various positions.
- Performed daily deposits, verifying accuracy and compliance with financial protocols.
- Analyzed problem areas and initiated corrective measures to enhance performance.
- Collaborated with team members to troubleshoot and resolvecustomer issues efficiently.
- Oversaw the systematic intake and processing of daily donations, ensuring accurate record-keeping and timely acknowledgment.
- Coordinated discussions with clients and donation centers to specify donation criteria and suggest alternative destinations for non-eligible items..
Customer Service Team Lead
Alliance Data
01.2012 - 01.2018
- Resolved customer billing issues, enhancing satisfaction through effective communication. Clarified monthly statement details, leading to improved customer comprehension. Strengthened customer relationships by providing clear guidance on payment options.
- Assessed customer service calls and facilitated training sessions to elevate employee performance in customer interactions.
- Facilitated discussions on call metrics with employees to promote accountability and optimize service delivery.
- Reviewed and shared knowledge systems with employees to promote continuous learning and development.
Education
High school diploma -
Peyton High school
Peyton, COCertificate - Automotive refinishing
Pikes Peak community college
Colorado Springs, COSkills
- Provided exceptional customer service for over 15 years Supported team operations with 5 years of management experience Operated forklifts safely and efficiently as a certified driver
Timeline
Cleaning Technician / Professional Cleaner
Tidying Touch Cleaning
03.2025 - Current
Direct Support Professional
Cornucopia Adult and Family Services
09.2024 - 03.2025
Shop Hand/ Transport Driver
Tri-State General Contractors
12.2023 - 08.2024
Team Lead/Forklift Operators
Propak
07.2022 - 12.2023
Front End Supervisor/ Donation Center Manger
Savers
01.2018 - 07.2022
Customer Service Team Lead
Alliance Data
01.2012 - 01.2018
High school diploma -
Peyton High school
Certificate - Automotive refinishing
Pikes Peak community college