Robert Carr
Client Success Manager
Zebulon
Summary
Dynamic Client Success Manager with a proven track record at Raleigh Rescue Mission, enhancing client satisfaction through tailored solutions and effective stakeholder relationships. Skilled in customer service and support, I excel in resolving issues promptly while fostering strong client engagement and implementing best practices to drive success.
Overview
23
23
years of professional experience
Work History
Client Success Manager
Raleigh Rescue Mission
02.2023 - Current
- Hosted daily team meetings and weekly one on one meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Assisted team members in best practices for managing unique client expectations.
- Assisted clients with strategic processes and provided with necessary tools to achieve success at the completion of the back to work program.
- Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
Logistics/Transportation Specialist
Longistics/TTE
02.2021 - 08.2023
- Worked with service providers to resolve issues and correct delays.
- Coordinated schedules and communicated changes to customers.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
Retail Sales Merchandiser
Pepsi Bottling Ventures LLC
08.2007 - 11.2017
- Folded and arranged merchandise in attractive displays to drive sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed inventory levels, ensuring optimal stock availability for customers at all times.
Owner/Operator
D & T Trucking
06.2002 - 02.2007
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
Enloe Magnet High School
Raleigh, NC06-1984
Skills
Stakeholder relationships
Growth strategies
Customer service and support
Customer satisfaction
Client relationship management
Deadline oriented
Client engagement
Best practices
Customer relations
Timeline
Client Success Manager
Raleigh Rescue Mission
02.2023 - Current
Logistics/Transportation Specialist
Longistics/TTE
02.2021 - 08.2023
Retail Sales Merchandiser
Pepsi Bottling Ventures LLC
08.2007 - 11.2017
Owner/Operator
D & T Trucking
06.2002 - 02.2007
Enloe Magnet High School