Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Robert Carrillo

Irvine,CA

Summary

I am a accomplished and unequivocally driven individual with 8 years experience in the sales & customer service industry. I am most passionate about coaching others to succeed, driving sales to build revenue, and providing a superior experience for employees & customers. am seeking an opportunity to apply my eagerness to support a team with my dedication to the business. My outgoing personality coupled with propensity to help others makes me an optimal team leader.

Overview

5
5
years of professional experience

Work History

Account Executive

ROADRUNNER TRANSPORTATION
04.2023 - Current
  • Managed and greatly increased revenue of 3 large territories (Riverside, North Orange County, and City Of Industry)
  • Placed #1 in the company in September and Top 3 several times thru out the year In 2023.
  • Exceeded revenue attainment goals and KPIS consistently by identifying new shippers and creating customized solutions for high client retention.
  • Established relationships by providing immediate support, quality customer service, and regular check ins anytime I am needed to ensure the best experience possible.
  • Building a strong pipeline thru consistent outreach and qualifying potential business.

Inside Sales Account Manager

BOUNCE LOGISTICS/RXO
05.2022 - 04.2023
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Built and maintained relationships with large 3PL customers.
  • Leads team in Load count, revenue, and gross margin.
  • Built relationships with carriers to ensure quality carriers are on every load booked.
  • Track freight and updates customers along with delivering PODS and provide answers to any questions customer may have at anytime.

Supervisor

Bedtime Mattress And More
05.2020 - 05.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Trained all new hires on the processes of inventory and delivery and set up inside of customers homes.
  • Supervised all employees in both sales and delivery team.
  • Handled customer complaints and resolved issues that arose in the customers home or at the time of ordering.
  • Led our store to win Best Mattress Store in the San Fernando Valley 2 Years in a row.

Leasing Specialist

Alliance Residential Management
01.2019 - 05.2020
  • Collected, completed and processed lease applications and any other documentation that was required.
  • Showed apartments to potential tenants and answered questions regarding community and any concerns they may have in choosing their new home.
  • Led sales team in leases which led to us completing leasing the property earlier than our quota.
  • Managed all residents issues and concerns and resolved them expeditiously

Skills

  • Sales expertise
  • Superior organizational skills
  • Account acquisition
  • Relationship building and management
  • Client retention
  • Account management

Accomplishments

  • 8 years in customer based service - Providing unparalleled client experiences
  • 5 years leading a team
  • Adaptable - Able to work independently & in a group with ease
  • Self-starter Personable- Able to build effective relationships among clientele and peers
  • Dale Carnegie Certified Sales Advantage

Timeline

Account Executive

ROADRUNNER TRANSPORTATION
04.2023 - Current

Inside Sales Account Manager

BOUNCE LOGISTICS/RXO
05.2022 - 04.2023

Supervisor

Bedtime Mattress And More
05.2020 - 05.2022

Leasing Specialist

Alliance Residential Management
01.2019 - 05.2020

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Robert Carrillo