Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Robert Carruthers

Ennis

Summary

Dynamic professional with a proven track record at Alex Cole, excelling in outdoor safety and customer service. Adept at enhancing visitor experiences through effective communication and teamwork, while maintaining park cleanliness and safety. Recognized for problem-solving abilities and commitment to preserving natural habitats, contributing to a welcoming environment for all.

Experienced with maintaining park grounds and ensuring visitor satisfaction. Utilizes landscaping equipment and techniques to keep parks clean and safe. Knowledge of teamwork and flexibility, ensuring efficient task completion and high-quality park experiences.

Professional park maintenance worker with solid experience in groundskeeping, landscaping, and facility upkeep. Strong focus on team collaboration and delivering consistent results. Highly adaptable to changing needs and always dependable. Skilled in operating various tools and equipment, ensuring safety and efficiency in all tasks. Known for reliability, problem-solving abilities, and positive attitude.

Hardworking professional with impressive skills in horticulture and landscaping. Committed to worksite safety and client satisfaction. Well-versed in operating equipment to plant, trim and protect customer greenery and produce attractive, long-lasting displays.

Results-driven park professional with solid history in park maintenance and visitor services. Proven ability to maintain clean, safe, and visually appealing park environments, consistently meeting high standards. Highly reliable team collaborator, adaptable to changing needs, and skilled in operating various landscaping tools and equipment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Big Sky Park Crew

Alex Cole
02.2025 - Current
  • Collaborated with team members to ensure efficient completion of daily tasks and projects.
  • Fostered positive relationships with local community members through outreach initiatives and volunteer opportunities.
  • Streamlined work processes by effectively utilizing tools, equipment, materials, and resources at hand.
  • Contributed to a safer park environment by promptly addressing and reporting potential hazards.
  • Provided excellent customer service by resolving visitor inquiries and concerns with professionalism.
  • Aided in detecting potential environmental issues within the park boundaries while performing routine maintenance tasks.
  • Improved park cleanliness by diligently maintaining trails, restrooms, and picnic areas.
  • Maintained accurate records of maintenance activities, ensuring proper documentation for future reference.
  • Educated visitors on park rules and regulations for their safety and enjoyment.
  • Enhanced visitor experience through timely trash removal and regular upkeep of facilities.
  • Participated in ongoing training programs to stay current on industry best practices for park management.
  • Assisted in the preservation of natural habitats by removing invasive species and planting native flora.
  • Contributed to a welcoming atmosphere for all visitors by enforcing policies related to inclusivity and accessibility.
  • Reduced vandalism incidents by consistently monitoring park grounds for signs of damage or misuse.
  • Preserved park resources by implementing sustainable practices in daily operations and maintenance tasks.
  • Increased visitor satisfaction through prompt attention to facility repairs and improvements.
  • Supported park events and programs by setting up equipment and managing logistics.

Snowboard Instructor

Paul Monk
11.2021 - 02.2025
  • Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.
  • Created customized training programs for intermediate-level riders focused on honing specific techniques relevant to their goals.
  • Enhanced student performance by developing and implementing engaging snowboarding lessons tailored to individual skill levels.
  • Boosted customer satisfaction by providing personalized guidance and support throughout the snowboarding sessions.
  • Maintained optimal physical condition and stamina for continuous teaching and demonstrations.
  • Fostered a supportive learning environment where students felt comfortable asking questions and sharing experiences with fellow participants.
  • Promoted a culture of inclusivity by adapting teaching strategies for students with varying physical abilities or learning styles.
  • Engaged beginners in basic snowboarding skills while maintaining a fun environment that encouraged ongoing participation.
  • Provided exceptional customer service by promptly addressing concerns or issues related to lessons or equipment rental.
  • Demonstrated snowboarding techniques based on established course framework and student ability levels.
  • Collaborated with fellow instructors to design innovative lesson plans, maximizing learning opportunities for diverse groups of students.
  • Organized group outings for advanced students, fostering camaraderie among participants while exposing them to new challenges on different slopes.
  • Assisted in coordinating seasonal events such as competitions or social gatherings, enhancing the overall experience for both students and staff members alike.
  • Stayed on top of current weather conditions to maintain student safety.
  • Streamlined administrative tasks by maintaining accurate records of student progress, attendance, and payments.
  • Utilized variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.
  • Mentored novice instructors in effective teaching methods, contributing to a higher overall quality of instruction within the team.
  • Kept abreast of industry developments and trends, continually refining instructional techniques for maximum effectiveness.
  • Conducted advanced workshops on specialized snowboarding techniques, catering to the needs of experienced riders seeking to push their limits.
  • Contributed to increased enrollment rates by conducting promotional events and demonstrations showcasing the benefits of snowboard instruction.
  • Supported resort operations by effectively managing group bookings, scheduling lessons, and providing timely communication to both students and instructors.
  • Implemented regular feedback sessions with students and parents after lessons, ensuring ongoing communication regarding progress and areas for improvement.
  • Improved safety awareness among students through comprehensive instruction on equipment maintenance, slope etiquette, and injury prevention techniques.
  • Conducted patrols of [Type] locations to identify and help those in need of immediate care and assistance.
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
  • Warned patrons of unsafe or hazardous [Type] conditions and suggested alternative activities during closures.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Assisted clients in setting and achieving personal and professional goals.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Researched latest industry trends and developments to keep abreast of best practices.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Encouraged clients to find creative solutions to problems and maintain motivation.
  • Created and implemented innovative strategies to engage clients in coaching journey.
  • Offered constructive feedback to clients to help reach goals.
  • Utilized various coaching models and techniques to maximize client success.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Assisted clients with developing strategies to manage stress and increase productivity.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Developed and maintained network of professional resources to refer clients to.
  • Developed and delivered presentations to educate clients on topics related to coaching.
  • Assisted in developing marketing materials to promote coaching services.

Host

James Baker
09.2024 - 11.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Streamlined check-in processes, reducing wait times for guests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Seated patrons based on guest preferences and seating availability.
  • Opened and closed seating sections according to volume of guests.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Provided patrons with estimated waiting times during peak service hours.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.

Golf Shop Attendant

Steadman Shealy
05.2018 - 09.2024
  • Assisted golf professionals with various tasks, including tournament preparation and execution.
  • Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
  • Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
  • Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
  • Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
  • Supported smooth course operations during tournaments by checking in players, distributing scorecards, and overseeing starting times at the first tee box area as necessary.
  • Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
  • Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
  • Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
  • Provided expert knowledge on golf equipment, clothing, accessories, helping customers make informed purchasing decisions based on their specific needs or skill level.
  • Improved efficiency of daily operations by managing the cash register, processing transactions, and reconciling end-of-day reports.
  • Facilitated membership growth through effective communication of club benefits while engaging with potential new members visiting the golf shop area.
  • Resolved customer complaints with a solutions-oriented approach, ensuring satisfaction and maintaining a positive reputation for the golf shop.
  • Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
  • Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
  • Boosted sales revenue by effectively promoting golf shop merchandise and services to customers.
  • Increased repeat business through building rapport with customers, remembering preferences and offering personalized recommendations for products or services.
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
  • Maintained a safe work environment by adhering to all safety protocols and reporting any potential hazards or issues to management promptly.
  • Promoted game of golf and specific golf course and maintained high level of professionalism and service.
  • Maximized product exposure by creating eye-catching displays that showcased new arrivals and promoted seasonal promotions or sales events.
  • Modeled professional conduct and safe working habits throughout club and encouraged others to follow safety protocols.
  • Administered point of sales applications and trained new team members in customer service and operations details.
  • Ensured accurate record-keeping by diligently updating customer contact information for mailing lists or loyalty programs.
  • Contributed to positive team morale by assisting coworkers when needed and proactively addressing potential conflicts or issues within the workplace.
  • Reduced shrinkage rates through diligent tracking of inventory levels and adhering to loss prevention protocols.
  • Assisted in updating golf shop software systems, ensuring accurate inventory counts and seamless integration of new technology into daily operations.
  • Streamlined inventory management by accurately tracking merchandise, maintaining stock levels, and reordering products as needed.
  • Consistently met or exceeded sales goals by utilizing upselling and cross-selling techniques when appropriate.
  • Enhanced event experience for participants by setting up contest holes during tournaments such as closest-to-the-pin or longest drive challenges.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

High School Diploma -

James Maddison Highschool
Online
09-2024

Skills

  • Outdoor safety
  • Heavy lifting
  • Tool maintenance
  • Grounds maintenance
  • Waste disposal
  • Basic carpentry
  • Weather monitoring
  • Landscaping techniques
  • Pathway maintenance
  • Public interaction
  • Power tool operation
  • Site safety
  • Fence repair
  • Public safety
  • Waste removal
  • Maintenance management
  • Trail maintenance
  • Painting
  • Snow removal
  • Sign installation
  • Maintenance proficiency
  • Hand tool usage
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Using hand tools
  • Attention to detail
  • Reliable and dependable
  • Problem-solving abilities
  • Planning and organization
  • Multitasking
  • Multitasking Abilities
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Creative thinking
  • Active listening
  • Effective communication
  • Decision-making
  • Physical stamina
  • Adaptability
  • Written communication
  • Equipment Repair
  • Mentoring and coaching

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • United States Soccer Federation Coaching License (USSF License) - United States Soccer Federation.
  • Certified Nutrition Specialist (CNS) - Board for Certification of Nutrition Specialists.
  • Precision Nutrition Level 1 Certificate in Exercise Nutrition (Pn1) – Precision Nutrition.
  • High Performance Coach Accreditation Program – U.S. Olympic & Paralympic Committee.
  • Golf Teaching Professional® Certification – United States Golf Teachers Federation.
  • Basic Life Support for Healthcare Providers– American Heart Association.
  • Snowsport Instructor Certifications– Professional Ski Instructors of America and American Association of Snowboard Instructors.
  • Certified Restaurant Server (CRS) - National Restaurant Association.

Languages

English
Full Professional

Timeline

Big Sky Park Crew

Alex Cole
02.2025 - Current

Host

James Baker
09.2024 - 11.2024

Snowboard Instructor

Paul Monk
11.2021 - 02.2025

Golf Shop Attendant

Steadman Shealy
05.2018 - 09.2024

High School Diploma -

James Maddison Highschool

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Robert Carruthers