Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Carter

Wauchula

Summary

Dynamic Operations Manager with a proven track record at AIM Engineering & Surveying, excelling in operational efficiency and team leadership. Skilled in problem-solving and project management, I have successfully implemented strategies that enhanced customer service and staff training, driving significant improvements in overall performance.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Sales Associate

Lowe's
07.2023 - 10.2024
  • Provided exceptional customer service to enhance shopping experiences and foster loyalty.
  • Assisted in inventory management, ensuring optimal stock levels and organization.
  • Maintained product displays, optimizing visual merchandising to attract customers.
  • Collaborated with team members to achieve sales targets and enhance store performance.
  • Trained new associates on sales techniques and customer engagement strategies.
  • Resolved customer inquiries and complaints effectively, promoting a positive shopping environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Operations Manager

AIM Engineering & Surveying
05.1985 - 04.2024
  • Assisted in daily operations to ensure efficiency and compliance with safety protocols.
  • Observed and documented operational processes for continuous improvement initiatives.
  • Engaged in problem-solving discussions to identify potential process bottlenecks.
  • Collaborated with colleagues to streamline communication channels within the team.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Education

Geomantic Degree - Surveying

University of Florida
Gainesville, FL
08.1998

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Planning and implementation
  • Staff training
  • Staff management
  • Project management

Certification

Professional Licensed Surveyor and Mapper

Timeline

Sales Associate

Lowe's
07.2023 - 10.2024

Operations Manager

AIM Engineering & Surveying
05.1985 - 04.2024

Geomantic Degree - Surveying

University of Florida

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