Summary
Overview
Work History
Education
Skills
Timeline
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Robert Carter Jr.

Romeoville,IL

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

14
14
years of professional experience

Work History

Supervisor

Comcast
06.2013 - 06.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Interviewed, hired and trained new employees for production positions.
  • Provided supportive link between external customers and internal operations.

Youth Sports Coach

YMCA
04.2010 - 09.2013
  • Developed practice guidelines for injury prevention.
  • Recommended and ordered equipment, supplies and uniforms.
  • Supervised practices and contests, prioritizing safety for participants.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Taught players how to run specific game plays in order to build cohesive, structured team.
  • Traveled across region to observe junior athletes and identify potential team recruits.

General Manager

Arron's Sales And Lease
02.2008 - 05.2010
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Education

No Degree - Business Management

Youngstown State University
Youngstown, OH

Certificate - Restaurant And Food Services Management

McDonald's University
Oak Brook, IL
08.1998

Skills

  • Office Administration
  • Program Management
  • Human Resources Understanding
  • Standard Operating Procedure
  • Staff Development
  • Hiring and Recruitment Knowledge
  • Financial Management
  • Inventory Oversight
  • Staff Discipline
  • Task Delegation
  • Performance Tracking and Evaluations

Timeline

Supervisor

Comcast
06.2013 - 06.2021

Youth Sports Coach

YMCA
04.2010 - 09.2013

General Manager

Arron's Sales And Lease
02.2008 - 05.2010

No Degree - Business Management

Youngstown State University

Certificate - Restaurant And Food Services Management

McDonald's University

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Robert Carter Jr.