Robert Carvajal
Lodi,New Jersey
Summary
Experienced hospitality professional with a strong focus on front office management. Dedicated to providing exceptional guest experiences and ensuring smooth operations through efficient administrative tasks. Known for reliability and ability to work effectively as part of a team. Excels in communication and problem-solving. Ready to leverage skills and expertise to contribute to the success of your organization.
Overview
23
23
years of professional experience
Work History
Front Office Manager
Hilton Hasbrouck Heights
07.2018 - 12.2018
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Develop and implement policies and procedures for the operation of a department or establishment
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
- Monitored the payroll and schedule to maximize the production of manpower and minimize the overtime costs
- Train staff members
- Interview and hire applicants
Front Office Director
Sheraton Mahwah Hotel
10.2015 - 07.2018
- Ensure that the Front Office, Bell Service, & Concierge teams adhere to Starwood policies & procedures, by conducting employee meetings & monthly departmental meetings
- Work with the Revenue Team to ensure that the Hotel is achieving 95% occupancy
- Address all high-level guest issues & provide resolution through service recovery
- Room inspections for arriving VIP guests
- Manage the budget by ensuring expenses are entered monthly checkbooks, placing orders, & securing invoices in accordance with Navika accounting procedures
- Manage personnel matters including recruitment, hiring, training & development, benefits, scheduling, time-off process, & ADP System
Front Office Manager
Crowne Plaza
07.2010 - 10.2015
- Manage hotel Front Office personnel, training, shift scheduling and payroll
- Coordinate monthly staff meetings that address any outstanding issues
- Staff Accountability for 32 employees
- Implementing SOP's for the department
- Room inspections for arriving VIP guests
- Motivated, trained, educated, appraised and developed all staff
- Suggested and implemented ideas and standards which ensured a more personal welcome for guests
Front Office Manager
The New Yorker Ramada Hotel
11.1999 - 07.2009
- Supervised Assistant Front Office Managers, PBX Staff and Bell Staff
- Oversee scheduling, hiring, Payroll and training operations
- Staff Accountability for 40 employees
- Managed hotel guest checks in and check out
Front Office and Room Division Manager
Hotel Hacienda Elizabeth
11.1995 - 11.1999
- Managed and controlled the daily maintenance operation of 1000 guest rooms
- Supervised and managed the daily routine of each employee
- Organized the management team to optimize the operation of the resort
- Maintained routine interaction with VIP guests
Education
High School Diploma -
Andrew Jackson High School
Queens, NY06-1987
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
Accomplishments
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), [Date].
Languages
Spanish
Full Professional
Timeline
Front Office Manager
Hilton Hasbrouck Heights
07.2018 - 12.2018
Front Office Director
Sheraton Mahwah Hotel
10.2015 - 07.2018
Front Office Manager
Crowne Plaza
07.2010 - 10.2015
Front Office Manager
The New Yorker Ramada Hotel
11.1999 - 07.2009
Front Office and Room Division Manager
Hotel Hacienda Elizabeth
11.1995 - 11.1999
High School Diploma -
Andrew Jackson High School
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