Robert Castillo
Dallas,TX
Summary
Detail-oriented Security Officer with a proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrates exceptional awareness of surroundings, ensuring safety during emergencies while exercising sound judgment in high-pressure situations. Highly skilled in crisis intervention, consistently addressing the unique needs of diverse guests. Aims to leverage extensive experience to foster a safer environment for patients, visitors and staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Children's Health Dallas
Dallas, TX
01.2024 - Current
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced access control measures in accordance with established procedures.
- Completed incident reports to record security or loss prevention incidents.
- Reported safety hazards for remediation response.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Dietetic Cashier
Children's Health Dallas
Dallas, TX
09.2021 - 01.2024
- Managed customer complaints and rectified issues to complete satisfaction.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Arranged special accommodations for guests to enhance visitor experiences.
Asset Protection Associate
Target
Dallas, TX
09.2020 - 09.2021
- Conducted investigations related to inventory discrepancies and shrinkage control.
- Reported any suspicious activities immediately upon discovery.
- Identified shoplifters and apprehended perpetrators according to company policies.
Education
Associate of Applied Science - Radiology
Dallas College
Farmers Branch, TX05-2028
Associate of Applied Science - Physics
Dallas College
Farmers Branch, TX03-2027
Skills
- Fluent in English and Spanish
- Conflict resolution
- Defensive tactics training
- Relationship building and management
- Incident reporting
- First aid and CPR certified
- Personnel screening
- Workplace violence prevention
Certification
- Department of Public Safety Security License Level 2 & 3
- Emergency Management Institute FEMA Certification Is-100.c, 200.c, 700.b, 904, 905, 906, 907
- Evolv Academy Training Weapon Detection Certification Operations Version
- Evolv Academy Training Weapon Detection Certification Operations Tablet Version
- International Association for Healthcare Security Safety Certification Basic (IAHSS)
- Basic Life Support CPR Training
Timeline
Security Officer
Children's Health Dallas
01.2024 - Current
Dietetic Cashier
Children's Health Dallas
09.2021 - 01.2024
Asset Protection Associate
Target
09.2020 - 09.2021
Associate of Applied Science - Radiology
Dallas College
Associate of Applied Science - Physics
Dallas College
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