ROBERT CASTILLO
Lubbock,Texas
Summary
Dedicated healthcare operations professional with over a decade of experience supporting hospital infrastructure and ensuring safe, uninterrupted patient care environments at University Medical Center. Known for strong problem solving ability, cross department collaboration, and a proactive approach to resolving operational issues before they impact patients or staff. Experienced in working within fast-paced, high-accountability healthcare settings while supporting safety, efficiency, and service excellence. Seeking to transition into a Patient Experience or healthcare operations leadership role where strong communication, service recovery, and operational insight can positively impact patient satisfaction and organizational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
UMC Health System
Lubbock, TX
03.2017 - Current
- Streamlined communication channels between staff and management, enhancing information flow and response times.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Electrical Apprentice
University Medical Center
Lubbock, Texas
03.2017 - Current
- Coordinate day-to-day facility maintenance tasks in a high-demand hospital environment, ensuring continuous operations.
- Proactively identify and address potential system and equipment maintenance issues, preventing disruptions and improving service reliability.
- Mentor new team members on safety protocols, equipment use, and hospital-specific procedures.
- Collaborate with cross-functional facilities teams to prioritize work orders and allocate resources efficiently.
- Support compliance efforts by ensuring all repairs and installations meet electrical code and hospital safety standards.
- Assist in scheduling maintenance projects and contribute to planning discussions with facilities leadership.
- Ensure full adherence to regulatory safety standards through proactive audits, timely inspections, and cross-functional coordination.
Electrical Apprentice
Larcon Electric
Lubbock, Texas
11.2013 - 02.2016
- Led small crews on job sites to complete electrical installations and upgrades, providing guidance and oversight to junior team members.
- Managed tool and equipment inventory for project sites, ensuring readiness and minimizing downtime.
- Played an active role in job safety assessments and daily briefings, reinforcing a culture of safety and accountability.
- Ensured quality control by conducting system checks and supporting final inspections with project supervisors.
- Worked closely with external contractors and vendors to support ongoing facility plant operations and maintenance projects.
- Coordinated with vendors to obtain quotes and secure purchase orders (POs) for maintenance projects, repairs, and capital improvements through competitive bidding processes.
Assistant Manager
Kids Footlocker / Footaction
Lubbock, Texas
10.2011 - 11.2013
- Oversaw day-to-day facility operations, including lighting, HVAC, plumbing, and general store maintenance to ensure a clean, safe, and customer-ready environment.
- Supervised and trained staff on daily operational procedures, including store opening/closing, equipment use, and facility upkeep to ensure a clean, safe, and functional environment.
- Handled customer concerns and improved satisfaction by resolving issues professionally and efficiently.
- Generated reports analyzing employee performance and operational efficiency.
Education
Associate in Science (A.S.) - Business Administration
South Plains College
Levelland, Texas01-2025
High School Diploma - undefined
Frenship High School
Wolfforth, Texas05-2003
Skills
- Patient-Centered Service & Support
- Service Recovery & Issue Resolution
- Healthcare operations & Workflow Support
- Cross-Department Collaboration
- Safety Compliance & Regulatory Standards
- Staff Support & Informal Leadership
- Operational Efficiency & Process Improvement
- Work Order Coordination & Prioritization
- Inventory, Scheduling, & Resource Management
- Communication in High-Pressure Enviroments
Certification
Electrician Apprentice License (Active)
Timeline
Administrative Assistant
UMC Health System
03.2017 - Current
Electrical Apprentice
University Medical Center
03.2017 - Current
Electrical Apprentice
Larcon Electric
11.2013 - 02.2016
Assistant Manager
Kids Footlocker / Footaction
10.2011 - 11.2013
High School Diploma - undefined
Frenship High School
Associate in Science (A.S.) - Business Administration
South Plains College